Service Relationship Manager

Role & responsibilities

• Manage and service existing customer relationships.
• Handle customer queries, requests, and service-related issues.
• Ensure timely resolution of customer complaints and service requests.
• Support account opening, KYC, documentation, and transaction-related requirements.
• Identify customer needs and cross-sell relevant banking and wealth products.
• Generate leads and support business growth through existing customer relationships.
• Maintain regular customer engagement and improve customer retention.
• Coordinate with internal teams for smooth and timely service delivery.
• Ensure compliance with bank policies, KYC, and regulatory guidelines.