Service Representative

Job Responsibilities:

• Customer Reception and Support — Greet customers, confirm bookings, explain testing procedures, and answer enquiries clearly and courteously.
• Vehicle Intake and Documentation — Verify vehicle and owner details, record serial/registration numbers, collect required documents, and complete intake forms.
• Booking and Scheduling — Manage online and on‑site bookings, update the appointment system, and coordinate slot changes with technicians.
• Payment Processing — Handle payments, issue receipts, and reconcile daily takings accurately.
• Test Coordination — Liaise with technicians to prioritize vehicles, monitor test progress, and notify customers of completion.
• Administrative Tasks — Maintain records, prepare simple reports, file paperwork, and support checks for consumables and forms.
• Customer Follow‑up — Contact customers for reminders or additional information; manage basic complaints and escalate complex issues to supervisors.

Job Requirements:

• DSE/ HKCEE or above
• 2 years or above working experience in Customer Service or related fields, experience in the automotive industry would be preferred
• A valid 1,2 driving licence would be preferred
• Strong verbal and written communication in Cantonese and basic English; good numeracy for payments and reconciliations; competent with MS Office and booking systems.
• Professional, punctual, customer‑oriented, and able to work under pressure; strong attention to detail and problem‑solving mindset.

Benefits:

• Competitive salary package
• Various types of caring leave
• Great learning and career development platform
• Excellent working environment

Interested parties please send your CV with current and expected package, as well as date of availability to us for selection by clicking “Apply Now”.

All information collected would be used for recruitment purpose only. Application process may take 2 to 3 weeks; candidates would not be considered, should there be no contact within 6 weeks.