SERVICE REPRESENTATIVE

We are a leading Texas-based design and construction company specializing in turnkey infrastructure construction solutions, which include excavation, road paving, retaining walls, and more! In only 12 years, we have been able to complete over 4,700 projects using advanced technology and durable materials. From small to large projects, commercial, residential, and industrial work, we exceed expectations and come highly recommended.

Be part of the best Construction team…. You might be the one we are looking for Service Representative!

The Service Representative is responsible for managing all fleet repair work orders and related administrative functions. This position ensures accuracy and timeliness in processing vendor invoices, tracking service progress, and maintaining internal communication between departments.

Duties and Responsibilities

• Processing paperwork from In-Box daily:
  • Open and maintain scheduled work orders daily
  • Invoices
  • Parts returns
  • Time Sheets
• Prepping work orders:
  • Coding vendor invoices in a timely manner for the accounting department
  • Keying vendor invoices into internal work orders
  • Interpreting and entering mechanic notes daily for field jobs & shop when needed
  • Summarize mechanic notes for records (cause, complaint, correction)
  • Ensure labor notes, etc. are correct from the labor sheets
  • Deduct parts returns from open work orders as submitted to maintain accurate inventory.
  • Obtain Purchase Orders from purchasing on jobs where one is required.
• Other activities as directed by the Shop and Field Supervisors with any needs they have, parts transfers, etc.
• Open, process and close work orders daily and report down equipment daily.
• Work with Svc Manager to keep work flowing and internal customers apprised of progress

Minimum Knowledge, Skills and Abilities Required

• High School degree required or equivalent experience.
• Demonstrates solid communication, customer service skills, and verbal/written skills with all levels of company personnel and outside vendors/suppliers.
• Demonstrates a high level of organization and attention to detail.
• Ability to multitask, problem-solve, and make quick decisions in the event of unforeseen situations.
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with Viewpoint software is preferred but not required.
• Bilingual in English and Spanish is preferred but not required.

WHAT WE OFFER

• Compatible Salary
• Medical, Dental, Vision Insurance
• 401(k)
• LTD coverage
• GT Life Insurance

RPM xConstruction, LLC is an Equal Employment Opportunity/Affirmative Action Employer.

Experience

Required

• 2 year(s): Office setting, preferably managing parts or service-related data

Preferred

• 3 year(s): Proficient in Microsoft Office (Word, Excel, Outlook)

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.