Service Representative

POSITION BACKGROUND:

The Service Representative is integral to Ketek’s operations and is essential in assuring Client retention through the provision of hands-on customer service. The career growth of a Service Representative is dependent upon personal interest, inclinations, and abilities.

CORE DUTIES:

Establish and promote excellent relationships through clear and accurate communication;

Take instruction from Dispatch and/or act to ensure tasks are completed in a safe manner; Install, troubleshoot, maintain, demobilize Ketek equipment for the benefit of the Client;

Using, cleaning, and maintaining the different tools required at the worksite;

When not in the field, will work in the shop and complete duties as required, under the direction of a Shop Foreman; and Follow instruction from Dispatch;

Take responsibility for all related site functions;

Perform routine onsite housekeeping duties;

Operate vehicles in a safe manner;

• Fill required paperwork;
• Ability to successfully complete safety training as required on an ongoing basis;
• Observe all safety procedures and use proper Personal Protective Equipment; and
• Perform other related duties as required.
• Represent Ketek in a light that is commensurate with the values of Management and the Corporate Mission Statement.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

QUALIFICATIONS AND SKILLS:

Required

Minimum 3 years oilfield and/or construction experience

Valid Class 5 Driver's Licence with clean driver's abstract

Fluent in the English language (reading, written, spoken)

High School diploma or GED

Able to demonstrate good hand/eye coordination and manual dexterity

Familiar and comfortable with various saws, grinders and other hand tools

Able to operate required equipment in a safe and responsible manner

Ability to handle changing schedules and priorities, with high level prioritization skills Strong work ethic and organizational planning skills with attention to detail

Ability to work independently or as part of a team

Effective verbal and listening communication skills

This position is defined as Safety Sensitive: Drug, Alcohol, Back and Audio tests are required prior to commencing employment.

WORKING CONDITIONS:

Physical Demands

Regularly required to stand/sit, talk/hear, stoop, climb, lift, balance, kneel and use of hands/fingers to operate tools, machinery and materials

Moderate to heavy lifting (up to 50lbs) may be required

Use of mechanical aids: overhead crane, forklift, pallet jack, and dolly may be required

Regular exposure to loud noises and metal particulates - hearing and respiratory protection is provided when needed

Potential exposure to acetylene gas, fumes, oil, and paint residue

Exposure to sharp edges, pinch points, trip and slip hazards, and blind spots

May be required to work in high, precarious places that are near moving parts and/or electrical works or in confined spaces

Work Environment

Field environment (85%) and shop environment (15%)

Required to work weekends and outside of regular office hours

Required to work outside in all different weather conditions including extreme cold and heat