Service Sales- Engineer

Summary of Work Environment and Role:

To spearhead service sales for TMEIC customers in the North Region, including Long-Term Service Contracts, spares business, revamps/replacements, overhauling & maintenance contracts, and new service offerings for MV rotating machines (Induction and Synchronous Motors) and power electronics (Drives, UPS & PV Inverters).

The role will focus on driving business growth in service sales across all TMEIC products.

Specific Duties:

• Study RFQs, prepare technical and commercial quotations, and submit to customers to secure orders.
• Conduct risk and opportunity assessments for each proposal.
• Analyze the market to understand service offerings by competitors.
• Prepare and submit proposals, defining deliverables, and finalizing commercial and legal terms & conditions in coordination with internal teams and the Application Team.
• Study upgrade opportunities, identify potential jobs, and initiate RFQ generation.
• Participate in pre-bid technical and commercial discussions as required.
• Travel frequently within the region for sales activities and business development.
• Maintain regular engagement with customers.
• Coordinate with internal teams for smooth sales order handover for execution.
• Align with Front-End BU Sales and Post Sales Service (PSS) teams to ensure appropriate service offerings and pricing strategies for higher profitability.
• Maintain service sales data and provide regular reports to the management team.

Desired Outcomes:

• Achieve and exceed regional service sales targets.
• Develop and maintain the installed base and user base; identify prospective customers and convert opportunities into service sales.
• Design and define new service offerings based on market and customer insights aligned with the TMEIC product portfolio.
• Participate in proposal approvals and tender submissions.
• Take overall responsibility for service business growth in the North Region.
• Handle the entire range of TMEIC RM/PE product service sales, including induction motors, synchronous motors, generators, drives, and equipment for safe and hazardous environments.
• Actively contribute to achieving and enhancing sales targets.
• Identify and define terms and conditions for long-term contractual opportunities.

Education:

• B.E. / B.Tech in Electrical / EEE / Electronics

Essential Requirements:

• Sales experience in electrical equipment and/or aftermarket services in industrial segments

Desired Requirements:

Relevant experience in power electronics, drives, rotating machines, and industrial automation

• Strong analytical knowledge of service business along with commercial terms

Knowledge:

• Knowledge of MV drive systems or motors, including product, application, and sales, will be an added advantage

Skills and Abilities:

• Excellent customer relationship management and cross-functional coordination skills
• Strong client acquisition and retention capabilities
• Ability to analyze risks and opportunities and align with organizational goals
• Strong understanding of commercial terms and proposal T&Cs
• Good technical product knowledge
• Excellent written and verbal communication skills
• Strong interpersonal skills; self-motivated and innovative
• Effective time management skills
• Strong sales closing ability
• Willingness to travel frequently to customer locations at short notice

Experience:

• 3 to 5 years of experience in Sales / Aftermarket Sales for MV/HV motors, generators, and MV/LV drives in industrial applications
• Good understanding of traditional service business such as long-term contracts, warranty extensions, spare parts sales, maintenance contracts, and new-age service offerings