SERVICE SALES ENGINEER

The position

Responsible for a portfolio of accounts and customers for the sale of services and equipment supplies from the service catalog according to a defined geographical area. In this case you will be responsible for the Thai market.

Main responsibilities

• Manages the customer portfolio: smooth running of orders, maintenance and development of commercial relationships, ensures visits.
• Ensures compliance with contractual clauses, the good quality of the service provided or the equipment sold and customer satisfaction.
• Contributes to the growth of turnover in its sector by exploiting data from the installed base: implementation of framework contracts, retrofit proposals, training.
• Develops commercial offers based on service FAE costings for complex consultations (retrofit, system replacement, etc.).
• Performs costing for simple consultations (spare parts, training, etc.) in coordination with the service costing manager.
• Ensures the updating of its pipeline: status of opportunities, customer accounts and all related parameters in the appropriate tools (CRM, S4H, TOL).
• Takes part, with the Service sales manager, in the consolidation over 3 rolling months of the order intake forecast.
• Distributes all required documents and information (OEF, customer order, offer, costing) to the ADV department for recording orders upon receipt.

Qualifications and Requirements

• Ideally Electrical, Electronical Engineer or similar.
• 5 to 10 years of experience in customer account management and technical sales activities.
• Good knowledge of secure power supplies such as chargers and inverters.
• Mastery of tools and information systems (CRM, costing tools, ERP).
• Good level of English, read, written and spoken.
• Full-time permanent contract.
• Customer visits: 50 to 70% of the time.