Service Sales Representative

Our client is a growing Commercial and Industrial HVAC Manufacturer’s Representative focused on creating healthier, more comfortable indoor environments through innovative HVAC equipment, systems, and services. Their solutions support critical environments such as schools, hospitals, and commercial facilities, helping ensure safe, efficient, and high-quality indoor air, cooling and heating.

The organization offers a small-company culture with ambitious growth objectives. Employees are encouraged to innovate, apply their expertise, and contribute meaningfully to the company’s continued expansion while being rewarded for strong performance and results.

The Service Sales Representative develops and maintains customer relationships in order to sell preventative maintenance contracts, service and repair work on HVAC products, retrofit/upgrades and major turn-key projects.

PRIMARY DUTIES

• Compiles lists of prospective customers for use as sales leads, based on information from installed equipment database, industry sources, business directories, vertical market information or any other lead generation source.
• Travels throughout West Michigan to call on regular and prospective customers to solicit orders, build customer relationships and follow up on customer concerns.
• Prepares cost estimates and price quotations on new work and coordinates the preparation of cost estimates on project continuations. Verifies and quotes prices, credit terms and prepares sales contracts for orders obtained.
• Performs tests and conducts surveys on competitive products to determine the need for product alterations or the development of new products.
• Prepares reports of pipeline, sales activity, and business plans.
• Identifies and implements tools and resources to assist in sales efforts (e.g. energy rebates, estimated payoffs, ROI).

REQUIRED KOWLEDGE, SKILLS & ABILITIES

• Must have strong written and verbal communication skills • Working knowledge of Microsoft Office Suite
• Strong organization, problem-solving, and customer service skills • Demonstrated ability to influence the market
• Ability to travel locally daily
• Experience with Microsoft Dynamics CRM or similar

QUALIFICATIONS

• 5+ years in the HVAC industry.
• Excellent initiative and interpersonal communication skills.
• Demonstrated ability to influence the market at key levels.
• Overnight travel is limited to less than 20%.