Service Scheduler

Service Scheduler

Your New Opportunity:

An exciting full-time, permanent opportunity is now available for a Call Centre professional to join our internal Customer Service Hub as a Service Scheduler at Porsche Centre Melbourne (part of the Penske Automotive Australia group).

Operating from our newly established, fast-paced contact hub in Collingwood, you will be the premier voice of the Porsche brand. This role requires a dedicated agent who can deliver high-quality, end-to-end customer support throughout the service journey and be a key ambassador for the Porsche and Penske brands, ensuring customer satisfaction, retention, and long-term loyalty.

In this role, you will:

· Serve as the primary telephone and digital touchpoint for all luxury service and aftersales enquiries.

· Meet quality, productivity and KPI targets while aiming for first-call resolution

· Optimise workshop diaries by scheduling appointments accurately across multiple channels.

· Achieve service level targets while maintaining an empathetic, premium customer experience.

· Collaborate closely with the wider Customer Hub team to streamline communication and resolve complex customer requests.

About You:

• Previous experience in customer service, scheduling, service administration, or dealership operations (automotive experience highly regarded)
• Strong communication skills with a confident and professional phone manner
• Customer-focused mindset with a genuine passion for delivering premium service
• Highly organised with strong attention to detail and follow-through
• Ability to manage sensitive customer conversations and resolve issues effectively
• A proactive, self-motivated approach with the ability to work both independently and as part of a team

About Us:

Porsche Centre Melbourne is part of Penske Automotive Australia, a leader in premium automotive retail and service. We are recognised for delivering world-class customer experiences, exceptional facilities, and strong brand representation.

As part of our team, you'll enjoy:

• Competitive remuneration package
• Ongoing professional development and Porsche-specific training
• A supportive, inclusive, and high-performance workplace culture
• State-of-the-art facilities in a premium dealership environment
• A strong commitment to workplace health, safety, and employee wellbeing

Why not step up to Porsche?

This is your opportunity to join a globally respected luxury brand and play a key role in shaping the customer experience at one of Australia's flagship Porsche dealerships.

Apply today and take the next step in your automotive career.

Penske Automotive Australia is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace where all qualified applicants are considered regardless of gender, age, religion, disability, sexual orientation, or gender identity.

Apply Now!