Service Scheduler

Job Summary:
We are seeking a highly organized and detail-oriented Scheduler to join our team at a busy fire alarm & life safety service company. The ideal candidate will be responsible for scheduling and coordinating life safety system testing and service within our portfolio. The candidate will be responsible for communicating with our customers dates, times, and locations in which service staff will be on project sites to accomplish scopes of work. Additionally, the scheduler will communicate the appropriate information to other staff members to ensure proper coordination between the office and field service technicians. The candidate may also be responsible for service contract review/ development. Ideally the candidate has worked in an administrative position at a construction/ service company before.

Our office is located in Pembroke MA and the position requires that the candidate be in the office in-person for communication and coordination with other managers and office staff. We are a well established family-based company in business for over 30 years and have been growing rapidly. Candidate's salary pay scale dependent upon experience and aptitude for the role and will include limited health insurance and additional incentives pending the candidate's abilities and work history.

Duties:

• Manage and schedule service technicians for life safety system testing and maintenance, ensuring accurate and timely communication with customers and staff.
• Ability to answer phone calls/ emails and effectively communicate with customers and company staff.
• Verify customer service contracts are current and service/ testing may be scheduled.
• Perform administrative tasks, including data entry, filing, and answering phone calls.
• Maintain a clean and organized office environment, ensuring that all areas are tidy and well-maintained.
• Maintain a positive and professional demeanor in a fast-paced environment.
• Develop and maintain relationships with customers ensuring satisfaction and guarantee of service.
• Provide exceptional customer service, addressing customer concerns and resolving issues promptly and professionally.

-Ability to identify and plan system testing and service routes ensuring efficiency in technician time spent travelling from job site to job site.

Requirements:

• Proven experience in an administrative role for a construction or service company.
• Familiarity with scheduling service routes and understanding customer needs from a service company.
• Proficiency in microsoft computer programs such as word, excel, and outlook.
• Strong clerical skills, including data entry, filing, and administrative tasks.
• Ability to verify current contract standings with other office staff.
• Excellent communication, organization, and customer service skills.
• Ability to maintain a clean and organized office environment.
• A positive and professional demeanor, with the ability to work well in a fast-paced environment independently and with other staff members.
• Ability to work in an office setting, with a focus on providing administrative support.

Job Type: Full-time

Pay: $58,000.00 - $62,000.00 per year

Experience:

• Customer service: 2 years (Required)
• administrative: 1 year (Required)
• Schedule management: 1 year (Required)

Ability to Commute:

• Pembroke, MA 02359 (Required)

Work Location: In person