Service Scheduler

Moffat Group is seeking an organised, customer-focused Service Scheduler to join our Queensland Service team.

This is a fast-paced coordination role where you'll be responsible for ensuring service jobs are allocated efficiently and promptly to Moffat technicians and approved subcontractors, while keeping customers informed every step of the way.

About the role

Reporting to the QLD Service Manager, you'll play a critical role in the day-to-day operation of our service business.

You'll coordinate service jobs across Queensland, balancing customer requirements, technician availability, travel and workload to ensure jobs are attended within required timeframes.

You'll also ensure service administration, documentation and job information are accurate and completed on time.

Key responsibilities

• Allocate service jobs promptly to Moffat technicians and approved subcontractors.
• Coordinate workloads to maximise technician availability and service efficiency.
• Contact customers with expected attendance times and provide timely updates when circumstances change.
• Enter and maintain accurate job information across Salesforce and SAP.
• Manage and review the service job allocation process.
• Coordinate preventative maintenance (PM) works, including allocation and completion.
• Monitor and manage the service order pipeline.
• Ensure active orders are updated and submitted to the Service Manager within required deadlines.
• Ensure all service paperwork and documentation is completed accurately and on time.
• Work closely with technicians, subcontractors, customers, Warehouse and Moffat staff to resolve scheduling and service issues.
• Provide accurate information to Warehouse regarding installations and service requirements.
• Identify opportunities to improve scheduling and administrative processes.

About you

We're looking for someone who is highly organised, resilient and customer focused, with the ability to remain calm and effective in a busy service environment.

You will bring:

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Excellent organisation and attention to detail.
• The ability to prioritise and manage competing demands.
• Strong problem-solving skills and a practical approach.
• Resilience and the ability to work effectively under pressure.
• A proactive attitude and willingness to take ownership.
• The ability to work collaboratively as part of a team.
• Confidence communicating with customers, technicians and subcontractors.
• A commitment to accuracy, follow-through and meeting deadlines.

Experience in service scheduling, field service coordination, logistics, dispatch or a similar fast-paced environment will be highly regarded.

Experience with Salesforce, SAP or other service management systems will also be advantageous.

What success looks like

In this role, you'll help ensure:

• Service jobs are allocated promptly and efficiently.
• Customers receive clear and timely communication.
• Technician and subcontractor workloads are effectively managed.
• Jobs are attended within required company timeframes.
• Service orders remain accurate and up to date.
• PM works are scheduled and completed efficiently.
• Documentation and administration are completed accurately and on time.
• The Queensland Service team operates smoothly and professionally.

Why join Moffat?

You'll be joining an established team where your coordination skills will have a direct impact on customer satisfaction, technician productivity and the overall performance of the Queensland service operation.

If you're a strong communicator who can juggle competing priorities, solve problems under pressure and keep the details on track, we'd like to hear from you.

Apply now with your resume and tell us why you'd be a great addition to the Moffat Queensland Service team.