Service Scheduler

Simmers Crane Design & Services is proud to be part of Flatiron Crane, one of North America's leading providers of overhead crane and lifting solutions. With operating companies across the United States and Canada, we deliver engineering, manufacturing, inspections, maintenance, modernization, and emergency service that help keep our customers operating safely and efficiently.

At Simmers, we don't just respond to problems—we anticipate them. Our people are trusted experts who take pride in delivering innovative solutions, exceptional service, and keeping industry moving. If you're looking for a company that values safety, teamwork, professional growth, and doing meaningful work, you'll feel right at home here.

Why Join Us?

• Competitive pay based on experience ($30.00 - $40.00 per hour)
• Comprehensive medical, dental, and vision insurance
• Company-paid life insurance and disability benefits
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Company vehicle, tools, uniforms, and cell phone (where applicable) Ongoing training, career development, and advancement opportunities

Pre-employment drug screen and background check are required.

Job Summary

The Service Scheduler coordinates and schedules service appointments to ensure timely and efficient delivery of services. This role acts as the key point of contact between clients and service teams, managing schedules, resources, and communication.

Duties & Responsibilities:

• Schedule service appointments based on client needs, technician availability, and priority.
• Communicate with clients to confirm appointments, provide updates, and address questions or concerns.
• Coordinate with service teams to ensure proper allocation of resources and timely completion of work.
• Maintain accurate records of schedules, service requests, and customer interactions.
• Monitor pending or rescheduled appointments and follow up as needed.
• Assist in optimizing scheduling processes to improve efficiency and customer satisfaction.
• Collaborate with other departments to support service operations and workflow.
• Participate in an after-hours on-call rotation to respond to emergency service calls, coordinate technician dispatch, and communicate with customers to ensure timely service support

Qualifications:

• Previous experience in scheduling, customer service, or service coordination.
• Strong organizational, time management, and communication skills.
• Ability to manage multiple tasks and adjust schedules as priorities change.
• Proficiency with scheduling software, CRM systems, or office applications.
• High school diploma required; associate or bachelor’s degree preferred.
• Ability and willingness to provide after-hours on-call support as required by business needs

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.