Service Scheduler / Service Coordinator

In this role, you will coordinate daily service schedules, allocate field technicians, manage work orders and keep clients informed from booking through to completion.

Do you love keeping things organised, solving problems quickly and making sure every job runs smoothly?

Can you confidently manage a busy service schedule, communicate with technicians and clients, keeping the details under control even when priorities change?

Brisbane Automatic Gate Systems is looking for a highly organised and proactive Service Scheduler to join our Cleveland-based team. We specialise in premium access control and automation solutions for domestic and commercial clients. Our mission is to be the company that best understands our clients and consistently delivers quality automation products. This office-based role is central to the smooth running of our service department.

What You'll Do

Schedule technicians efficiently to maximise productivity and meet domestic and commercial client needs

Coordinate urgent callouts, maintenance work, repairs and follow-up visits

Communicate clearly with clients regarding bookings, job updates, access requirements and timeframes

Manage changing priorities throughout the day and adjust schedules as needed

Prepare and maintain accurate job notes, client assets and service records

Track parts, equipment and resources required for each service job

Liaise with technicians, suppliers, clients and internal team members to keep work moving

Answer calls and enquiries with professionalism, confidence and a solutions-focused approach

Assist with service-related administration from job creation through to invoicing

Support the service team to deliver reliable, timely and high-quality outcomes

What You'll Bring

Previous experience in service scheduling, job coordination, dispatch, or administration

Experience with simPRO or similar job management software will be highly regarded

Excellent organisational skills and the ability to manage multiple jobs at once

Strong attention to detail and accurate data entry skills

Clear, professional, and confident communication skills

The ability to stay calm, focused, and practical in a fast-paced environment

Strong problem-solving skills and the confidence to make sound decisions

A positive, can-do attitude with ownership and accountability

A customer-focused approach while balancing business and operational needs

The ability to work well with technicians, office staff, clients and suppliers

Why You'll Love Working With Us

Join a well-established company with a strong reputation in the industry

Be part of a supportive team that values reliability, precision, and teamwork

Receive on-the-job training and develop industry-specific knowledge

Play a key role in helping clients keep their gate and access systems operating safely and reliably

Work in a role where your organisation and communication skills genuinely make a difference

Competitive salary based on experience

About the Role

This is an ideal opportunity for someone who enjoys being the calm, organised person at the centre of a busy service operation. You will be coordinating parts, helping technicians get where they need to be and ensuring clients receive professional and timely service.

If you take pride in being organised, enjoy solving problems, and are ready to play a key role in a busy service team, we would love to hear from you.

Apply today and become the driving force behind our service scheduling success.