Service Solutions Engineer

Key Responsibilities

• Manage day-to-day customer relationships and communication support for Telecom Operations & Maintenance (O&M).

• Maintain regular engagement with regional customer teams on a weekly basis and senior-level customers on a monthly basis.

• Understand customer needs, business pain points, and potential business opportunities.

• Support solution briefings, customer meetings, presentations, and engagement activities, while consolidating customer feedback and requirements.

• Act as a communication bridge between customers and internal teams to improve the efficiency and quality of customer communication.

• Engage with customers in new business regions to collect historical data, business information, and market insights to support regional business expansion and pre-project preparation.

• Support on-site solution presentations, workshops, project highlight sessions, and other customer-facing activities.

• Assist in preparing and translating presentation materials, proposals, and customer-facing documents.

• Support the implementation of key projects by:

  • Preparing meeting minutes and customer summaries.
  • Tracking action items and follow-ups.
  • Coordinating with relevant internal teams to ensure timely progress.

• Collect and consolidate customer updates, market intelligence, and competitor information to support regional market development and business decision-making.

Requirements

• Mandarin language skills are an advantage due to business communication requirements.

• Strong customer communication, coordination, follow-up, and cross-cultural communication skills.

• Comfortable supporting customer visits, on-site activities, and business travel when required.

• Strong information consolidation and documentation skills, with the ability to independently prepare:

  • Meeting minutes
  • Customer summaries
  • Reports and presentation materials

• Experience in telecommunications, telecom operators, engineering services, pre-sales, business development, marketing, customer support, or project coordination is preferred.

• Familiarity with business communication practices and/or the telecommunications industry is preferred.

• Candidates with strong communication and coordination skills who are willing to learn are encouraged to apply.