Service Supervisor

Location: Middleton, Christchurch
Position: Full-Time

We are seeking a full-time Service Supervisor to join our team based in Christchurch. Reporting to the Branch Manager, this role is responsible for overseeing the day-to-day delivery of service operations, leading a team of technicians and ensuring high-quality technical support and field service for SPX Flow equipment across New Zealand’s food processing, pharmaceutical, and related industries.

This is a hands-on leadership role where you will combine strong technical expertise with team co-ordination, customer engagement and operational management.

Key Responsibilities

• Lead, supervise, and support a team of Service Technicians to deliver safe, efficient, and high-quality service outcomes.
• Plan, schedule, and coordinate field service work, including shutdowns, breakdowns, and preventative maintenance.
• Provide technical guidance and escalation support, particularly across Plate Heat Exchangers, homogenisers, separators, pumps, and processing equipment.
• Maintain strong relationships with customers, ensuring professional communication and timely service delivery.
• Complete, review and approve service reports, quotes, and job documentation.
• Monitor and drive team performance, productivity, and continuous improvement.
• Ensure compliance with health & safety, quality standards, and company procedures.
• Support training and development of technicians, including mentoring apprentices and junior staff.

About you

• Proven experience in food processing, dairy, pharmaceutical, or similar industries.
• Strong technical background servicing process equipment such as homogenisers, separators, pumps, and valves.
• Previous experience in a leadership, supervisory, or senior/lead technician role.
• Relevant trade qualification (mechanical, electrical, or engineering).
• Excellent problem-solving and fault-finding capability.
• Strong communication skills with the ability to engage effectively with both customers and internal teams.

What we offer

• Competitive remuneration including salary, company work vehicle, and mobile phone.
• Core working hours: Monday to Friday.
• Opportunities for career development and advancement within a growing organisation (AxFlow Group).
• A supportive, team-focused environment with strong technical capability.
• Variety of work across leading dairy, food processing, and pharmaceutical sites.
• Commitment to health, safety, and high-quality service standards.

To apply

If you are ready to step into a leadership role within a professional, forward thinking business with strong values and industry reputation, we'd love to hear from you.

Only successful candidates will be contacted and all applications received will be treated confidentially. Applicants must have the right to work in NZ. Appointment is subject to medical, reference and police checks.