Service Supervisor

Key Responsibilities:

• Supervise and support Service Technicians (Levels 1 to 3) in their day-to-day tasks and professional development.
• Prepare, assign, and manage work schedules and service team deployments to ensure efficient use of manpower.
• Review technicians’ service reports, logs, and repair recommendations for accuracy, completeness, and consistency.
• Monitor team productivity, enforce discipline, and evaluate individual and group performance regularly.
• Provide advanced-level technical support for the installation, commissioning, repair, and calibration of rice milling and grain drying equipment (e.g., pre-cleaner, huller, whitener, color sorter, grain dryer, etc.).
• Ensure all service activities follow established engineering protocols, machine specifications, and safety standards.
• Oversee the inspection and verification of machines stored in the warehouse for quality and readiness.
• Act as the primary liaison for customer escalations, feedback, and concerns related to equipment servicing.

Required Qualifications:

• Bachelor's Degree in Mechanical, Electrical, Electronics, Agricultural Engineering, or a related technical/vocational field. Alternative:
• Completion of a relevant technical course with substantial field experience may be considered.
• Minimum of 5 years of relevant experience a technical service, installation, or maintenance environment.
• Minimum of two (2) years in a supervisory or team lead role, preferably in a technical service, installation, or maintenance environment.
• Hands-on experience in rice milling and grain drying machinery is a strong advantage.
• Work schedule: Monday to Friday
• Work location: Lapasan, Cagayan De Oro City
• Can start ASAP.