SERVICE SUPERVISOR

• To manage all customer’s service enquiry towards to the solution.
• To open raise service quotation, order parts from warehouse or local sources in order to cater for all service jobs.
• To plan daily technician’s job arrangement.
• To prepare warranty report and submit to warranty PIC, and put all damaged warranty parts in safe keep. This is also apply for parts to be returned to warehouse upon job cancellation by the customers.
• To review Job File together with related documents before confirming the SO are ready for closing.
• To monitor all breakdown that pending for repair at the workshop/customer sites. To work on any possible solution in term of the repair work or parts resources.
• Specialist and to provide highly technical support to the team through remote and on-site trouble-shooting.
• To lead in technical problem solving.
• To manage faster turnaround time in technical information and solution.
• To provide onsite support for technical issue.
• To guide Senior Technician on supervisory role mainly to lead the Junior Technician and to handle the operation at high level.

Technical Wrenching and Hands-on :

• Perform diagnostic procedures across a variety of components systems and machines
• Activities require handling and grasping with hands while performing repairs and maintenance of equipment by utilizing hand tools, power tools, air tools, nuts, bolts, electronic controls and other parts.
• Locate and make reference to Service publications in softcopy and hardcopy formats
• Communicates with Junior Technicians, leading technicians & Service seniors for equipment maintenance and repair requirements.
• Upon completion of the Service job, maintains paperwork documentation of work performed in a complete and timely manner including reports, parts returns & other repair related reports deemed necessary.
• Ensure work place/workshop condition and cleanliness according to SOP.
• Load & unload equipment from “carriers” whilst complying to safety requirements.

Job Types: Full-time, Permanent, Contract

Pay: Up to RM5,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person