Service Supervisor

Job Summary The Service Supervisor is responsible for overseeing the after-sales and preventive maintenance

operations of the company’s HVAC and mechanical systems. This role ensures that service teams are

dispatched efficiently, client concerns are resolved promptly, and maintenance programs are

delivered on time and ensuring client satisfaction.

Duties & Responsibilities

• Service Operations Management
• Oversee all aspects of HVAC after-sales service and preventive maintenance activities.
• Supervise the scheduling, dispatching, and performance of Service Engineers and Technicians.
• Ensure timely response to service calls, client complaints, and emergency concerns.
• Spearhead the performance of the Service Departments increasing its sales.
• Client Relations & Satisfaction
• Ensure consistent communication and high levels of satisfaction with client’s post-project

turnover.

• Address escalated concerns or recurring issues with professionalism and urgency.
• Monitor client feedback and implement improvements to service delivery.
• Preventive Maintenance Execution
• Develop and oversee implementation of preventive maintenance schedules for HVAC systems

and other mechanical installations.

• Ensure preventive maintenance is documented and completed according to contract

requirements.

• Coordination with Other Departments
• Coordinate with Sales, Project Management, and Engineering for seamless client handovers

and service contracts.

• Work with the Purchasing Team for spare parts requisitions and materials needed for service

tasks.

• Collaborate with Finance for billing schedules and collection follow-ups related to service

contracts.

• Team Leadership & Supervision
• Lead and manage service teams, including monitoring attendance, daily output, and service

quality.

• Provide training and performance feedback to Service Engineers and Admins.
• Reporting & Documentation
• Oversee proper documentation of service logs, reports, preventive maintenance records, and

client feedback.

• Generate service performance reports for management review.
• Operational Improvements
• Identify inefficiencies in the current service process and recommend improvements.
• Lead initiatives that reduce cost and improve service responsiveness and quality.
• Implement systems or tools to improve scheduling, reporting, and team productivity.

Work Location: Muntinlupa City

Rate: 40,000PHP / Month

Qualifications

• Bachelor’s Degree in Mechanical Engineering or a related technical field.
• Licensed Mechanical Engineer (preferred but not required).
• At least 5 years of experience in HVAC service, with 2+ years in a supervisory or managerial

role.

• In-depth knowledge of HVAC systems (VRF, split type, chilled water, etc.) and service

procedures.

• Strong leadership, organizational, and problem-solving skills.
• Excellent customer service orientation and communication skills.
• Proficient in MS Office and service management software.