Service Supervisor

Principal Responsibilities:

• Responsible for overseeing the daily operations in the Repair Department and ensures compliance with established quality and ISO guidelines.
• Coordinates with the other supervisors, Customer Service Representatives, and Repair Technicians to ensure all customer commitments and repair goals are met.
• Ensures correct procedures are being followed and all required equipment is available.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Provides direction to employees according to established policies and management guidance.
• Administers company policies that directly affect subordinate employees. and recommends changes to unit or sub-unit policies.
• Works on issues where analysis of situation or data requires review of relevant factors.
• Exercises judgment within defined procedures and policies to determine appropriate action.

Required Skills:

• Bachelor’s Degree in Engineering.
• At least 8 years of relevant experience, with at least 3 years in supervisory role.
• Experience in Semiconductor or relevant industries.
• Ability to converse in English to liaise with overseas counter parts.