Service Supervisor

JOB SUMMARY

The Aftersales Supervisor oversees the daily operations of the service and parts departments to ensure high-quality customer service, efficient workshop performance, and profitability. This role is responsible for managing aftersales processes, maintaining manufacturer standards, and driving customer satisfaction and retention.

KEY RESPONSIBILITIES

• Supervise daily aftersales operations including service, parts, and warranty functions
• Ensure efficient workshop scheduling, job allocation, and turnaround times
• Monitor service quality and ensure repairs meet manufacturer standards
• Oversee parts availability, inventory control, and coordination with the service team
• Review and approve repair orders, estimates, and job completion reports
• Handle customer concerns, complaints, and escalations professionally
• Ensure proper implementation of warranty policies and accurate claims processing
• Track and improve key performance indicators (KPIs) such as:
• Labor productivity and efficiency
• Parts sales and inventory turnover
• Customer satisfaction (CSI)
• Train, coach, and supervise service advisors, technicians, and parts personnel
• Ensure compliance with safety, environmental, and company policies
• Coordinate with truck manufacturers for technical support, recalls, and service campaigns
• Identify opportunities to upsell services, maintenance packages, and parts

SKILLS REQUIRED

• Leadership and team management
• Strong problem-solving and decision-making skills
• Excellent customer service and conflict resolution
• Operational and financial awareness
• Good communication and coordination skills
• Ability to work under pressure and meet targets

KEY PERFORMANCE INDICATORS

• Service revenue and gross profit
• Workshop efficiency and productivity
• Comeback rate (repeat repairs)
• Warranty claim accuracy and recovery rate
• Customer satisfaction scores
• Parts sales performance

Pay: From Php20,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person