Service Supervisor

I. GENERAL PURPOSE

The After Sales Service Supervisor – Cebu is responsible for supervising and managing the day-to-day after-sales service operations of the Cebu Branch Office, ensuring timely, efficient, and quality technical support to customers, dealers, contractors, and other stakeholders within the assigned territory.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise the day-to-day after-sales service operations of the Cebu Branch Office and ensure timely and efficient completion of service activities within the assigned territory.
• Plan, assign, and monitor service jobs, preventive maintenance schedules, troubleshooting activities, repairs, commissioning, inspections, and other technical service requirements.
• Lead and supervise Service Engineers, Service Technicians, and other assigned service personnel, including work assignment, performance monitoring, coaching, and development.
• Monitor the team's service response time, job completion, productivity, service quality, and compliance with established service standards and procedures.
• Handle and escalate complex technical issues and customer concerns, coordinating with Head Office technical teams when specialized technical support is required.
• Conduct site visits and field inspections when necessary to assess equipment conditions, validate technical concerns, and support resolution of critical service issues.
• Ensure proper handling and resolution of customer complaints and service concerns, maintaining professional communication and appropriate follow-through until closure.
• Coordinate with dealers, contractors, customers, and other business partners regarding service requests, technical concerns, warranty matters, maintenance requirements, and equipment performance.
• Monitor warranty-related service activities and ensure proper validation, documentation, approval, and coordination in accordance with company policies.
• Perform other related duties and responsibilities that may be assigned by management from time to time.

IV. QUALIFICATIONS

• Bachelor’s degree in Mechanical Engineering, or other related engineering field.
• Licensed Mechanical Engineer or related professional license is preferred.
• Preferably with 3–5 years of relevant experience in after-sales service, HVAC, refrigeration, air-conditioning, technical service, equipment maintenance, or related field.
• Preferably with 1–2 years of supervisory or team leadership experience, particularly in technical service or field operations.
• Experience in supervising field service personnel, managing service schedules, handling customer technical concerns, and coordinating service activities is preferred.
• Must have working knowledge of air-conditioning and HVAC systems, including equipment components, refrigeration systems, electrical systems, controls, troubleshooting, maintenance, and repair.
• Must be willing to conduct frequent field visits and travel within Cebu and other areas in the Visayas region as required.

Pay: Php33,000.00 - Php37,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Work Location: In person