Service Supervisor

Position: Service Supervisor

Category: Non‐exempt ‐ Hourly

Supervisor: Community Manager

Hours: Typical range of hours is based on the community needs and may require

weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours)

Physical Demands: Medium work (exerting 50 lbs. of force occasionally, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing. Visual acuity to operate hand tools. Subject to weather.

Drug Screens: Pre‐employment, post injury, reasonable suspicion and possible random screens.

ICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate the ICO Values. We are P³ ‐The Most Positive People on the Planet!

Have you ever wanted to run a Command Post? Sending out troops to save the day? As our Service Supervisor you’ll be managing an intricate compound of beautiful, contemporary apartment buildings and several of our amazing technicians. The Goal? Making sure perfectly manicured lawns, gardens and operating facilities surround our stunning resident homes and keep their hi‐tech appliances running smooth. It’s a big job. Are you the one to take it on?

General Summary of Associate Responsibility:

To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager.

Knowledge / Skills / Ability:

• Intermediate level math skills necessary to add, subtract, multiply, divide, decimals,

fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting.

• Must be available for emergency calls nights and weekends as needed.

Job Description – Service Supervisor

Preferred Education and Experience:

• A high school diploma or equivalent and professional knowledge of business discipline are required.
• HVAC/R certification Preferred.
• Ability to follow detailed oral/written instructions.
• Deliver SUPERIOR Customer service.
• Ability to track and inventory material and parts
• Residential Standards

o To provide assistance by performing general maintenance duties, to include:

o Handles “on call" duties whenever needed.

o Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards.

o Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals.

o Participates in preventive maintenance programs and ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset.

o Keeping the grounds and common areas clean at all times

o Handles “on call" duties whenever needed.

o Other duties as assigned.

• Community Inspections and Quality Assurance Review

o New Construction walks as needed

o Walk with landscapers monthly ensuring top notch curb appeal

o Quarterly trash shoot inspections if applicable

o Annual walk with construction/management

o Prepares for HUD inspections

Financial Performance

o Assists with bidding for new contracts

o Ensures completion of annual capital expense projects

o Maintains vendor/contractor relationships

o Implements strategies for decreasing maintenance related costs

ICO Companies offers a competitive compensation package including monthly and quarterly bonuses, 401K, health, vision, dental and life insurance and discounted rent program.

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Work Location: In person