Service Supervisor

About Us

CEA is the leading distributor for world-renowned capital equipment brands SANY, Atlas Copco, Ditch Witch, and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, rental, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

CEA is a privately owned business with 10 branches and is dedicated to providing professional customer support, thanks to our highly qualified staff.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

The trusted relationships CEA has built with local communities, customers, dealers and employees continues to create shared successes.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

At CEA, we're a proudly Australian-owned business representing world-class brands and supporting customers across construction, earthmoving, mining, material handling and agriculture.

We're currently seeking an experienced Service Supervisor to join our Perth team and play a key role in leading our technicians, driving operational performance and delivering exceptional customer service.

About the Role

Reporting to the Group Service Manager, you'll be responsible for overseeing the day-to-day operations of the service department, ensuring work is completed safely, efficiently and to the highest standard.

You will:

• Lead, mentor and support a team of workshop and field service technicians
• Allocate and coordinate work to maximise productivity and customer outcomes
• Provide technical guidance and support to technicians
• Manage customer communications regarding repairs, maintenance and machine downtime
• Monitor job progress, labour efficiency and service performance
• Coordinate warranty repairs and service administration processes
• Work closely with the Parts team to ensure timely availability of components
• Promote and maintain a strong safety culture across the branch

About You

To be successful in this role, you will have:

• Previous experience in a Service Supervisor, Leading Hand or Service Management role
• Strong mechanical knowledge, ideally within construction, agricultural, mining, transport or heavy equipment industries
• Trade qualification in a mechanical field
• Proven leadership skills with the ability to motivate and develop a team
• Excellent customer service and communication skills
• Strong organisational and problem-solving abilities
• A commitment to safety and continuous improvement

Why join CEA?

At CEA, we're committed to investing in our people and providing long-term career opportunities.

We offer:

• Competitive salary
• Modern workshop with quality tooling and equipment
• Ongoing factory and product training
• Career progression opportunities across our national network
• Employee rewards and recognition programs
• Employee Assistance Program (EAP) for you and your family
• Employee discounts through Maxxia and Samsung
• Novated leasing options
• Discounted private health insurance through HBF
• Long-term job security with a stable, growing family-owned business