Service Supervisor (Helpdesk& Deskside)

Main Duties:

• Assist our client to Manage the implementation, support, and continuous improvement of IT infrastructure, end-user computing, network, and security solutions.
• Contribute to our client IT infrastructure and Cybersecurity technology projects, ensuring delivery within agreed scope, timeline, quality, and budget.
• Represent our client to assist to Manage vendor relationships and outsourced service providers to ensure service quality, SLA compliance, and cost effectiveness.
• Monitor system performance, capacity, availability, and service utilization, driving continuous improvement and operational efficiency.
• Be the first person before our client to recommend/ propose and maintain IT operational processes, documentation, and asset management practices to support governance and compliance.
• Directly Provide technical support to business stakeholders, application teams, vendors, and external partners.
• To maintain the inventory of computer assets and software licences.

Who Are We Looking For?

• Preferably bachelor’s degree or Higher Education in Computer Science, Information Technology, or a related discipline.

• Minimum 5 years of relevant experience in IT infrastructure, end-user services, cybersecurity, networks, cloud platforms, and technology operations, including at least 2 years in a supervisory role.

• Proven experience in managing and supporting enterprise IT environments, including Microsoft 365, Windows Server, virtualization, networking, endpoint management, cybersecurity, backup and recovery, and cloud-based solutions is an advantage.

• Proven experience in Microsoft Security and Endpoint Detection and Response (EDR) solutions with capabilities in threat detection, threat hunting, incident response, endpoint protection, vulnerability management, device management and email security.

• Strong project management and IT service management capabilities, with a track record of successfully delivering infrastructure and workplace technology initiatives is definitely an advantage.

• Solid experience with the ability to drive service quality, accountability, and continuous improvement.

• Professional certifications such as Microsoft, Cisco, VMware, ITIL, PMP, security-related certifications, or equivalent qualifications are advantageous.

• Good command of written and spoken English and Cantonese.

• Candidate with less experience will be considered as Assistant Service Supervisor

• Working Location: Customer premise at HK Island

• Employment Type: 1-year renewable contract

• Working Hour: Normally Mon – Fri 09:00-18:00

• Occasionally support the operation need out of office hours if necessary/as per ad-hoc operation need including Sun and Public holidays with prior notice