Service Supervisor-Marine

Your role

Mission:

• Ensure day to day after sales service running normally to maximum provide marine customer satisfaction, which in terms shall lead to sustainable profitable growth.

Job Description :

Implementation of service strategy to achieve customer satisfaction

• supervise the field service activities daily.

• liaise with sub-contractors and suppliers to negotiate if needed.

• Handle the local content of service jobs. recover 50% of working hours.

• Assist service manager to handle effectively each customer complaints, and assist the customer in resolving difficult problems.

Support area service engineers

• To instruct and guide the engineers in the course of their work to ensure they abide by the correct working methods, procedures and technical specifications/instructions.

• To join monthly meeting, assist service manager to coach FSE safety awareness.

• Assist service manager to set up training schedules to develop engineers’ skills and capabilities in line with variant customer needs.

technical support

• Quality feedback to product company
• Warranty issues include ECB carry out Technical training

Co-ordination with sales teams

• To work closely with the aftermarket sales team to support the growth of aftermarket business through a team of professional and competent service-providers.

• To work in consultation with sales colleagues in supporting customers' needs for equipment sales.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• college degree or above, majored in mechanical engineering or equivalent.

• More than 5 years experience in compressor equipments service or related equipments.

• Good computer skills including Microsoft series and spoken English skill.

• team work and customer orientated concept.

• marine background is the best

• Willing to travel.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Wuxi

Contact information

Talent Acquisition Team: Feng Qing Zhou

Apply now

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Employment type:

Job type: Hybrid

Posting End Date:

Functional area: Service

Legal Entity: Atlas Copco (Shanghai) Trading Co Ltd

Country/Region:

City / Province: 无锡