Service Supervisor - Repair

Job Summary

The Field Supervisor Service is responsible for delivering operational excellence in the designated routes and ensuring customer centricity. The role oversees field operations, customer relationship management, team performance, and compliance with service standards while driving continuous improvement and business growth.

Title: Service Supervisor

Location: Bangalore, India

Key Responsibilities

• Adherence to EHS policy and practices.
• Ensure Zero accident / incident. Engage and reiterate employees on safe work practices.
• Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.
• Conduct toolbox talk with field professionals.
• Conduct EHS inspection/audit and cover each employee in designated routes.
• Carry out annual equipment survey.
• Plan for repair schedule as a preventive method.
• Carry out NIS before taking over new construction and modernization jobs.
• Generating Facilitating T orders booking and closure.
• Ensure zero call back through periodic scheduled maintenance.
• Ensure Quality of Service through defined processes and inspections.
• Timely and Transparent communication with customers. Build strong customer relationships to enhance customer centricity.
• Responsible for acquisition and recoveries of Units.
• Material and Inventory management.
• Drive Safety awareness program in schools and societies.
• Actively participate in Regional Quality Council Safety meetings and ensure timely progress.

Qualifications Requirements

• Diploma in Electrical or Mechanical Engineering.
• 3-10 years of experience in lifts/escalators service, including customer-facing roles.
• Strong communication and customer service skills.
• Proficiency in MS Office.
• Good analytical and problem-solving skills.

What You Need to Be Successful at Otis

Customer-Centric Mindset

Otis is committed to being a world-class, customer-focused service company, success begins with understanding and caring for customer needs.

Problem-Solving Technical Curiosity

Innovation is core to Otis heritage-Being curious, analytical, and apply engineering principles.

Empowerment

We encourage and support smart risk taking with ownership and accountability.

Collaboration Communication

We work together as a one team we partner, create connections and contribute across Otis.

Future-Focused Mindset

Otis looks for individuals who are smart, adaptive, digitally aware, and excited to shape the future of smarter, safer mobility.

What's In It For Me

Real Impact from Day One

Work on projects that directly influence how millions move safely across India s buildings, metros, railways, commercial hubs, and airports.

Structured Learning Growth

Access to technical training, leadership development, mentorship, and global best practices-designed to accelerate your career.

Global Exposure, Local Opportunities

Be part of a global company, with opportunities to learn from global experts while building your career.

People-First Culture

Join Otis that places people at the center of everything-your well-being, growth, and success truly matter here.

Career Paths for Every Ambition

Whether you want to build expertise in engineering, manufacturing, operations, service, project management, HR, finance, legal, Delivery Operations or technology-Otis supports multiple growth pathways.

Work on Innovation That Matters

Experience the intersection of smart technology, safety, sustainability, and urban mobility.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.