Service Supervisor-RN

Service Supervisor – Registered Nurse (RN)

Lue's Haven Home Care, LLC

Location: Greenville, NC | Serving Pitt, Lenoir, and Beaufort Counties
Job Type: Contract
Schedule: Monday–Friday, with occasional on-call responsibilities
Work Setting: Hybrid-Remote and community-based client visits

About Lue's Haven Home Care

Lue's Haven Home Care, LLC is a North Carolina-licensed home care agency dedicated to providing compassionate, dependable, and personalized in-home care services. Our mission is to help individuals maintain their dignity, independence, safety, and quality of life while remaining in the comfort of their homes.

We are seeking a dedicated, experienced, and compassionate Registered Nurse (RN) to join our growing team as a Service Supervisor.

This is an excellent opportunity for a nurse who enjoys leadership, caregiver education, client advocacy, and making a meaningful difference in the community.

Position Overview

The Service Supervisor – RN is responsible for overseeing the delivery of in-home aide services, supervising caregivers, conducting client assessments, developing individualized care plans, evaluating caregiver competency, and maintaining compliance with applicable North Carolina home care regulations.

The Service Supervisor will work closely with agency leadership, caregivers, clients, and families to promote high-quality, safe, and reliable home care services.

This position serves as the agency's designated supervisor of in-home aide services in accordance with 10A NCAC 13J .1001(c), with documented responsibilities and authority as required by 10A NCAC 13J .1001(d).

Key Responsibilities

Client Assessments & Care Planning

• Conduct initial and ongoing client assessments.
• Develop, review, and update individualized plans of care.
• Evaluate client needs, functional abilities, and changes in condition.
• Conduct required supervisory visits in clients' residences.
• Ensure services are appropriate for each client's identified needs.
• Communicate with clients and families regarding care needs and service concerns.

Caregiver Supervision & Competency Verification

• Supervise Certified Nursing Assistants (CNAs), Personal Care Assistants (PCAs), and other in-home caregivers.
• Verify and document caregiver skill competency before assigning client-care tasks.
• Observe caregiver demonstrations of assigned care activities as required.
• Ensure caregivers perform only those tasks for which they have demonstrated competency and are authorized to perform.
• Maintain accurate competency verification records.
• Provide coaching, education, and additional competency evaluations when necessary.
• Conduct ongoing caregiver supervisory visits and performance evaluations.
• Identify performance deficiencies and recommend corrective action.

Quality Assurance & Compliance

• Monitor service delivery to ensure compliance with individualized care plans.
• Review caregiver documentation for accuracy, completeness, and timeliness.
• Identify and address service delivery concerns.
• Assist with incident investigations, complaint resolution, and corrective action plans.
• Maintain required assessment, supervision, and competency documentation.
• Support agency readiness for regulatory surveys and inspections.
• Ensure compliance with applicable North Carolina home care regulations and agency policies.

Care Coordination & Communication

• Collaborate with agency administration to coordinate caregiver assignments.
• Match caregiver competencies with client needs.
• Communicate changes in client condition or service requirements.
• Provide professional guidance to caregivers and agency staff.
• Participate in staff meetings, orientation, training, and quality improvement activities.
• Promote positive relationships with clients, families, caregivers, and community partners.

Minimum Qualifications

Required:

• Current, active, unrestricted Registered Nurse (RN) license in North Carolina or valid multistate license authorizing practice in North Carolina.
• Knowledge of nursing assessments, care planning, and caregiver supervision.
• Ability to evaluate and document caregiver skill competency.
• Strong leadership, organizational, and communication skills.
• Ability to work independently and manage multiple responsibilities.
• Reliable transportation and willingness to travel throughout Pitt, Lenoir, and Beaufort Counties.
• Ability to maintain accurate, confidential clinical and personnel documentation.

Preferred:

• Previous experience in home care, home health, long-term care, or community-based nursing.
• Previous supervisory or nursing leadership experience.
• Experience training and evaluating CNAs and PCAs.
• Familiarity with North Carolina home care licensing requirements.
• Experience with electronic documentation and care management systems.

What We're Looking For

Our ideal candidate is a compassionate and detail-oriented RN who:

• Enjoys mentoring and supporting caregivers.
• Demonstrates sound clinical judgment and professionalism.
• Understands the importance of regulatory compliance and documentation.
• Is comfortable conducting visits in clients' homes.
• Can identify opportunities to improve client care and staff performance.
• Values teamwork, accountability, and open communication.
• Is excited about helping a growing home care agency build a strong foundation for quality care.

Work Schedule & Expectations

• Contract position, Monday through Friday.
• Occasional on-call responsibilities based on agency needs.
• Travel throughout the agency's designated service area.
• Combination of administrative responsibilities, caregiver supervision, and client home visits.
• Participation in staff training, quality improvement, and compliance activities.

Physical Requirements

• Ability to travel to client residences and other assigned locations.
• Ability to conduct in-home assessments and supervisory visits.
• Ability to observe and evaluate caregiver performance.
• Ability to perform essential job duties with or without reasonable accommodation.

Why Join Lue's Haven Home Care?

At Lue's Haven Home Care, we believe quality client care begins with a supported, knowledgeable, and compassionate team.

As our Service Supervisor – RN, you will have the opportunity to:

• Play a meaningful leadership role in a growing home care agency.
• Help establish high standards for caregiver competency and client care.
• Support the professional growth and development of caregivers.
• Build lasting relationships with clients and families.
• Work collaboratively with agency leadership.
• Make a positive impact in the communities we serve.

How to Apply

If you are a compassionate Registered Nurse with a passion for leadership, caregiver development, and quality home care, we encourage you to apply!

Apply directly through Indeed by submitting your updated resume and relevant nursing experience.

Lue's Haven Home Care, LLC
Website: www.lueshavenhomecare.com

Lue's Haven Home Care, LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to legally protected characteristics and provide reasonable accommodations in accordance with applicable law.

Pay: From $35.00 per hour

Expected hours: 25.0 – 32.0 per week

Work Location: Hybrid remote in Greenville, NC 27833