Service Support Administrator

About TRENDS

TRENDS - Australasia’s leading supplier of customised product solutions. At TRENDS, we are committed to creating customised product solutions that deliver an outstanding customer experience. As Australasia's leading wholesale supplier of promotional products and business gifts, we set the benchmark for innovation, product reliability, print quality, delivery speed and exceptional customer service. Our mission is to deliver for all our stakeholders: staff, customers, service providers and our wider communities, while also being conscious of our environmental impact. Our vision is to be the global leader in customised product solutions that connect people, driving positive change and progress in the industry. Join us and be part of a team that’s shaping the future of promotional products and business gifts.

About the Role

Reporting to the CS Manager, the Service Support Administrator plays an important role within TRENDS’ Customer Service team, delivering responsive, accurate and professional support to our distributor partners. You’ll be a key point of contact for inbound enquiries, account administration, order and process support, and general service coordination, helping ensure every interaction reflects TRENDS’ commitment to service excellence.

What You'll Be Doing

• Answering inbound calls and managing the Service Support queue, responding to distributor partner enquiries with accuracy and care
• Setting up and maintaining distributor partner accounts, records and user information across core systems
• Completing general administration, including reporting, account closures, mailing lists and system updates
• Coordinating branded samples, kitting requests, returned stock and Account Manager support activities
• Supporting Business Development Managers, the Sales Manager and wider teams with sales and marketing material, reporting and projects
• Assisting with freight, dispatch and day-to-day account maintenance where required
• Working confidently across systems such as Syspro, Salesforce, Microsoft Teams and Microsoft Office

What We're Looking For

• Experience in a customer-facing role, ideally within customer service, administration or a similar support environment
• Excellent written and verbal communication skills, with a professional and confident telephone manner
• A customer-focused approach and the ability to build positive relationships with internal teams and external partners
• Strong organisation and time management skills, with the ability to balance competing priorities in a busy environment
• Sound computer and administrative proficiency, particularly across Microsoft Office and core business systems
• Practical problem-solving skills, attention to detail and a willingness to learn new systems and processes
• Confidence using systems such as Syspro, Salesforce and Microsoft Teams would be an advantage, though training can be provided
• No formal qualification is required - what matters most is your customer focus, attention to detail, communication style and ability to stay organised while supporting a busy, service-driven team.

Why TRENDS?

• A competitive salary that reflects your experience
• Health and wellness support to help you thrive at work and beyond
• A genuinely supportive team environment with people invested in your development
• A flat structure where initiative, fresh ideas and meaningful contribution are valued
• The opportunity to grow your career with an industry-leading Australasian business
• A Dunedin-based role offering lifestyle, community and career opportunity

How to Apply

If the above sounds like you, then we would love to hear from you. Please click ‘Apply’ and make sure you attach your most up-to-date CV, Cover Letter, and all relevant certificates. Applications will be reviewed as they are received. Any questions can be fielded through to [email protected].

The application window will close 25/09/2026.

Applications will be reviewed as they are received. This means we reserve the right to close this job ad before the advertised close date.