Service Support

About Douro

Douro is a culinary destination in the heart of Portland, Maine, inspired by the rich flavors, traditions, and hospitality of the Douro Valley region of Portugal. Our restaurant celebrates fresh, local ingredients paired with authentic Portuguese influence, offering guests a warm and memorable dining experience. At Douro, we are passionate about creating a welcoming environment for both our team and our guests—where quality, creativity, and community come together. As we build our team, we’re looking for individuals who share our dedication to exceptional service, genuine hospitality, and a love for food and culture.

Douro is part of the Prentice Hospitality Group, known for its portfolio of exceptional Maine dining destinations and dedication to culinary excellence.

Position Summary

Support Staff play a vital role in the day-to-day flow of service by assisting both front-of-house and back-of-house teams. This position helps ensure smooth operations, clean and organized workspaces, and a positive guest experience. The ideal candidate is dependable, proactive, and thrives in a fast-paced, team-oriented environment.

Key Responsibilities:

• Assist servers, bartenders, and kitchen staff during service
• Clear, reset, and maintain tables and service areas
• Stock supplies including glassware, silverware, condiments, ice, and to-go items
• Maintain cleanliness and organization of dining rooms, stations, and common areas
• Support food running and beverage delivery as needed
• Assist with opening and closing side work
• Follow all health, safety, and sanitation guidelines
• Provide friendly, professional interactions with guests when appropriate

Qualifications:

• Previous restaurant or hospitality experience preferred but not required
• Strong work ethic and attention to detail
• Ability to work on your feet for extended periods and lift up to 40–50 lbs
• Comfortable working in a fast-paced environment
• Team-oriented with a positive, can-do attitude
• Reliable availability, including nights, weekends, and holidays

Benefits:

• 401(k) with employer match
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental benefits
• Employee discount
• Free meals
• Paid training

Why Join Us

At PHG, our work is guided by three core pillars: A Culinary Lens, Modern Service with Classic Values, and A Sense of Place. Food is our anchor — rooted in the terroir of Maine and executed with intention, discipline, and respect for craft. We deliver hospitality that is best in class, relationship-driven, and grounded in professionalism and care.

Our values — Expert, Nimble, Ambitious, Inclusive, and Timeless— shape how we operate every day. We bring deep expertise to our craft, move with agility, strive for excellence, foster welcoming environments for all, and build concepts designed to endure. Each of our restaurants is connected to its neighborhood and community, contributing meaningfully to Maine’s evolving hospitality landscape while creating lasting value for our guests and our teams.

We’re excited to meet passionate, dedicated individuals who want to grow with us. Apply today and become part of our amazing team!