Service Support Coordinator

Service Support Coordinator

Company: Camline Solutions India Pvt. Ltd.
Department: Service & Support
Location: Pune
Employment Type: Full-Time
Experience: 1–3 Years

Job Summary

We are looking for a Service Support Coordinator to coordinate service activities, customer requirements, field engineers, AMC calls, breakdown complaints, preventive maintenance, and service documentation. The candidate will act as a key coordination point between customers, service engineers, vendors, and the internal team.

Key Responsibilities

• Coordinate daily service calls, breakdown complaints, AMC activities, and preventive maintenance schedules.
• Coordinate with field engineers for site visits, troubleshooting, and closure of service calls.
• Track open service tickets and follow up until complete resolution.
• Maintain service reports, job sheets, attendance, visit reports, and closure documents.
• Coordinate with customers for site access, visit schedules, material requirements,and work completion.
• Prepare and share service quotations, estimates, and proposals when required.
• Coordinate with the purchase/procurement team for service-related materials and spares.
• Follow up for material availability and ensure timely delivery to project/service locations.
• Monitor AMC schedules and ensure preventive maintenance is completed as per agreed timelines.
• Maintain records of AMC contracts, warranty details, service history, and customer requirements.
• Prepare daily/weekly service status reports for management.
• Escalate critical technical issues, delayed service calls, and customer concerns to the concerned manager.
• Coordinate with vendors/OEMs for technical support, warranty claims, and replacement materials.
• Ensure proper documentation and customer sign-off after completion of service work.
• Follow up for pending measurements, work completion certificates, and service-related billing documents.
• Maintain good communication and professional relationships with customers.

Required Skills

• Good communication and coordination skills.
• Strong follow-up and task-management ability.
• Basic knowledge of CCTV, Access Control, Fire Alarm, Networking, and other electronic security systems will be preferred.
• Good knowledge of MS Excel, Word, email, and basic reporting.
• Ability to coordinate multiple service activities simultaneously.
• Good problem-solving and escalation-management skills.
• Ability to communicate effectively with field engineers, customers, vendors, and internal teams.
• Strong ownership and responsibility toward service closure.

Qualification

• Graduate in any discipline.
• Diploma/degree in Electronics, Electrical, IT, or a related field will be an advantage.