Service Support Coordinator

About the Role

Kongsberg Maritime Pty Ltd is seeking a full-time Service Support Coordinator to join our team in Henderson. As a Service Support Coordinator, you will play a pivotal role in coordinating naval service projects, ensuring the effective planning, scheduling and delivery of site-based service activities. Acting as the central point of coordination between customers, Service Engineers, contractors, workshop personnel and management, this role supports the safe and efficient execution of maintenance and service work within a naval and shipyard environment.

The position is responsible for coordinating daily activities, maintaining schedules and action registers, facilitating communication between stakeholders, and ensuring project documentation and resources are aligned to operational requirements. A consistent on-site presence is required to support daily operations, engage with customers and operational personnel, and maintain effective coordination across multiple service projects and work scopes. This role enables Service Engineers to focus on technical delivery while supporting the overall success of service operations.

Eligibility to obtain and maintain an Australian Government Baseline Security Clearance is essential.

What we are offering

·         A positive and supportive team culture

·         35-hour work week

·         One rostered day off (RDO) per month

·         Employer superannuation contributions above the statutory minimum

·         An excellent working environment in Henderson

Key Responsibilities

Site & Operational Coordination

·         Pre-Start Meetings: Lead daily pre-start and coordination meetings across personnel, tasks, and contractors.

·         Scheduling: Build and maintain integrated workshop, field-service, and shop task schedules, preparing weekly progress reports for management.

·         Contractor Management: Oversee contractor mobilisation, inductions, site access, and logistical requirements, escalating scope or cost variations prior to approval.

Customer & Documentation Management

·         Client Interface: Serve as the day-to-day operational contact, leading project and de-confliction meetings and tracking action items to closure.

·         Completion Packages: Collate OQE, reports and sign-offs to assemble quality-checked MDR and TPCC packages.

·         Claims: Prepare progress claim forms with supporting evidence, tracking customer approvals and resolutions.

Procurement, Governance & Systems

·         Document Control: Maintain template libraries, trackers, and project files to audit-ready standards across secure systems (Beakon, Cryptshare, Export-Control drives, shared drives, and standard office tools).

·         Governance: Ensure strict adherence to document versioning, formatting, confidentiality, and export-control rules.

Logistics & Team Support

·         Mobility & Travel: Assist engineers with visa applications, letters of invitation, and travel arrangements.

·         Inductions & Continuity: Coordinate ship/site access requirements and cross-train team members to maintain coverage during leave.

About You

You are a proactive, highly organised coordinator who thrives in fast-paced, multi-disciplinary environments across office, workshop, ship, and site meetings. Possessing strong meeting facilitation and stakeholder management skills, you have the confidence to challenge missing or late information constructively and know exactly when technical, commercial, or operational issues require management escalation. Highly accountable and self-driven, you excel at taking complex, multi-stakeholder inputs, turning them into clear daily plans, and following every action through to closure without needing constant direction.

Skills & Experience

Essential:

·         Proven experience coordinating multiple occurrent operational, project, or field-service activities.

·         Strong schedule management, document control, and administrative tracking capabilities, with experience using MS Project or similar planning systems highly regarded.

·         Demonstrated ability to manage customer, contractor, and internal stakeholder interfaces professionally.

·         High proficiency in the MS Office Suite with flexibility to quickly pick up specialized software systems.

Desirable:

·         Working knowledge of engineering-service, defence, heavy industry, or maritime operations.

·         Experience managing contractor mobilisation, site access, and field-service logistics.

·         Background in project coordination, project planning, or project controls.