Service Support Engineer

Position Summary

We are looking for a proactive and technically skilled Service Support Engineer / Level 2 Support Staff to support deployment, operation, troubleshooting, and maintenance activities for Electronic Toll Collection (ETC) and Advanced Traffic Management Systems (ATMS) projects across highways, smart mobility, and intelligent transportation infrastructure.

The candidate will be responsible for providing L2 technical support for field devices, networking, servers, software applications, and integrated ITS systems, while coordinating with OEMs, field engineers, and project teams to ensure high system uptime and SLA compliance.

Technical Support & Maintenance

• Provide Level-2 technical support for ETC and ATMS systems.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Support preventive and corrective maintenance activities.
• Coordinate with Level-1 support teams and OEM technical teams for issue resolution.
• Monitor system health, alarms, and service availability.

System Support

• Support operation of:

• ANPR Cameras

• CCTV Surveillance Systems

• Lane Controllers

• RFID / FASTag Systems

• VMS (Variable Message Signboards)

• Traffic Sensors

• UPS & Power Systems

• Network Switches and Communication Equipment

• IP-based Communication Systems

• Central Monitoring & Control Systems

Incident & SLA Management

• Analyze incidents and provide timely resolution within SLA timelines.
• Prepare incident reports, RCA (Root Cause Analysis), and corrective action reports.
• Escalate critical issues to higher support levels when required.
• Coordinate remotely with site teams for troubleshooting and restoration.

Documentation & Reporting

• Maintain service logs, maintenance records, and support documentation.
• Prepare daily, weekly, and monthly technical reports.
• Support audit, compliance, and project documentation activities.

Coordination & Support

• Coordinate with project execution teams, vendors, OEMs, and customers.
• Support commissioning, testing, and integration activities.
• Provide remote support to field locations across India, as required.

Required Technical Skills

• Basic understanding of:

• IP Networking

• CCTV & Surveillance Systems

• Electronics Troubleshooting

• TCP/IP Communication

• Windows/Linux Operating Systems

• Hardware Diagnostics

• Industrial Communication Systems

• Knowledge of the following will be an added advantage:

• ITS / ATMS / ETC systems

• ANPR Technology

• RFID / FASTag Systems

• Video Management Systems (VMS)

• Networking devices and protocols

• SQL / Database basics

Soft Skills

• Good communication and coordination skills
• Strong analytical and troubleshooting ability
• Willingness to learn and work in field support environment
• Ability to work under pressure and manage critical incidents
• Team player with customer-oriented approach

Travel Requirement

• Candidate should be willing to travel to project sites across India, whenever required.

Employment Type

• Full-Time

Preferred Location

• Pune or candidates willing to relocate to Pune

Industry Preference

Candidates from the following industries may apply:

• Intelligent Transportation Systems (ITS)
• Electronic Toll Collection (ETC)
• Traffic Management Systems
• Telecom
• Industrial Automation
• Surveillance & Security Systems
• Networking & Infrastructure
• System Integration Companies Role & responsibilities

Educational Qualification

• B.E. / B.Tech / Diploma in:

• Electronics Engineering

• Electronics & Communication Engineering

• Instrumentation & Control Engineering

• Equivalent relevant discipline

Experience

• 2 to 3 years of experience in any industry domain

• Preference will be given to candidates having exposure to:

• Intelligent Transportation Systems (ITS)

• Electronic Toll Collection Systems

• Traffic Management Systems

• Networking / CCTV / Surveillance

• Industrial Automation

• Field Support & Maintenance Services