Service Support Executive

About Us

E-Bumi Sdn. Bhd. is a technology-driven company specializing in AI-powered CCTV and advanced sound systems, mainly for the retail sector — with expansion plans into corporate, SME, Public Sector and other untapped industries.

Overview

We are looking for dynamic, highly organized and proactive individual for this position. The Service Support Executive plays a critical role in the after sales customer support services activities. This position is responsible for coordinating customer service/support/maintenance schedule, appointments, handling correspondence and scheduling of services with clients & technicians. The role requires strong organizational, analytical, and communication skills to support management in decision-making and maintain smooth day-to-day operations. You need to learn the different product features which includes CCTV models and IT information.

Job Responsibilities

1. Service Support activities

• Serve as the central point of contact between the clients and technicians.
• Coordinate and track progress of multiple projects across different business entities.
• Follow up with client and technician on repair/ maintenance service satisfaction and invoicing.
• Receive support emails or tickets / create new tickets via Zoho
• Update all ticket and job details in the Support Case Excel tracking list.
• Prepare necessary stock, tools, or spare parts for replacement and service work.
• Arrange courier of stock to subcontractors (subcons) for outstation jobs.
• Create quotations and sales orders in AutoCount.
• Other administrative duties related to the role.

2. Stock/equipment coordination

• Provide Sales Order numbers or stock lists to the storekeeper for stock preparation.
• Request Stock Issue or Delivery Orders (DOs) for outgoing stock.
• Share courier details of subcontractors with the storekeeper for stock dispatch.
• Request Stock Receive documentation when stock is returned or used at outlet locations.

Requirement

• Customer service and administrative skills with strong Excel knwoledge
• Ability to speak mandarin and communicate with Chinese Suppliers.
• Strong organizational and multitasking ability with attention to detail.
• Excellent written and verbal communication skills in English, mandarin and Malay (and other relevant languages).
• High level of professionalism, discretion, and integrity.
• Proactive, resourceful, and able to work independently with minimal supervision.
• Strong business acumen and understanding of corporate operations.
• Ability to manage multiple priorities across different business entities.
• Tech-savvy with proficiency in MS Office, Google Workspace, and productivity tools.