Service Support Executive (Service Coordination & Operations)

[Job ID: 1658790]

Responsibilities

• Prepare service quotations, contracts, and related documentation accurately and efficiently
• Coordinate preventive maintenance schedules, breakdown calls, and customer service requests
• Monitor and follow up on service jobs to ensure timely completion and high service standards
• Generate reports and maintain accurate service records, databases, and documentation
• Liaise with customers, service engineers, vendors, and principals on service-related matters
• Support spare parts ordering, inventory tracking, and warranty administration activities
• Utilize Microsoft Office applications to prepare reports, spreadsheets, and service documentation
• Support service operations and inventory management through SAP, SAGE, or other ERP systems
• Collaborate with internal stakeholders to achieve operational and service objectives

Requirements

• Diploma in Business, Science, Engineering, or a related discipline
• Minimum 3 years of experience in service coordination, customer support, or business operations
• Experience in the scientific, laboratory equipment, devices, or consumables industry is an added advantage
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Experience using SAP, SAGE, or other ERP systems is an added advantage
• Strong administrative, documentation, and record management skills
• High level of accuracy and attention to detail in managing operational processes

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Please Insert
EA Personnel Reg. no.: Please Insert
EA License no.: 07C5771