Service Support Manager

Service Support
Function:
Customer Service & Ops
Reporting to:
Location:
Head-Customer Experience & Onboarding
Delhi
Job Purpose
This job provides administrative and operational support to the Business Development team.
This includes managing databases, responding to client inquiries, coordinating client meetings,
preparing reports, supporting the sales team, and conducting research. The role plays a critical
role in ensuring the smooth and efficient operation of the Business development team and in
providing high-quality service to clients.
Key Roles & Responsibilities

Managing Service Delivery for the zone by way of designing and maintaining efficient
processes for DRM/RM and HO coordination

Act as a bridge between the customer experience, Ops team and the Business
development team
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Manage High Volume flow of business with efficiency.
Ensure successful adoption of new technology by DRM in the zone.
Responsible for continuous process Improvements and digitization of repeat activities
Responsible for Training for internal and external stake holders on digitized processes /
New Services
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Responsible for end-to-end documentation for channel partners in case of individuals,
non-resident, and institutional clients
Liaise with the channel partners for discrepancy resolution and faster TAT for account
opening.
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Manage Intimation of Funding Details to Partners RTGS / Bank Transfers
Effectively use the CRM systems to track the status of transactions and ensure timely
funding and activation of accounts.
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Responsible for preparing and maintaining various MISs for the zone
Additional Skills Required
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People skills
Networking skills
Excellent communication skills
Good Interpersonal skills to collaborate with different teams within the Business
Minimum Qualification
Number of years of experience
Experience
Graduate
8-10 years
Similar role in in PMS / Mutual Funds / Banks / Custodial
Services
(Specific to any organization)