Service Support Manager

Better places, thriving communities. ROLE: Service Support Manager

HOURS: 40hrs per week | Mon – Fri

LOCATION: Reading

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an organised and proactive Support Manager to deliver excellent service standards across our Cleaning & Environmental Services contracts, ensuring SLA requirements, cleaning specifications and compliance procedures are consistently met.

Role Responsibilities

• Build and maintain strong working relationships with contract clients, providing a professional and responsive service.
• Visit multiple sites to complete audit inspections and monitor performance against SLAs and agreed cleaning specifications.
• Manage day-to-day employee performance and ensure all Health & Safety requirements are followed.
• Oversee service delivery across multiple contracts in line with company policies and procedures.
• Ensure full compliance with HR, QHSE, Right to Work, vetting and wider compliance requirements.

Required Qualifications

• Strong people management experience, with the ability to support and manage employees across multiple locations.
• Confident communication and proven customer or client service experience.
• Excellent organisational and time-management skills, with the ability to manage competing priorities.
• Good IT literacy, particularly across Microsoft Office applications.
• A full, clean UK driving licence is essential, with a company car provided; an IOSH Health & Safety qualification is desirable.

What's in it for you?

• A market-leading benefits offering designed to suit your lifestyle.
• A company car to support travel across multiple contract locations.
• The opportunity to build a career within Mitie Cleaning & Environmental Services.

There's a place for you at Mitie, join us today! Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Dan Dyke at [email protected].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

• Apply Now

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?