Service Support Officer

Seeley International is Australia's largest air conditioning manufacturer and a global leader in climate control solutions. Home to brands including Breezair, Braemar, Coolair, Climate Wizard and Convair, we design, manufacture and export innovative evaporative cooling and gas heating products from our Lonsdale headquarters to markets around the world.

We are looking for an organised, customer-focused Service Support officer to join our Seeley Service team on a permanent part-time basis.

About the Role

Reporting to the Service Support Team Leader, you'll be the first point of contact between our Service department and the people who use our products. You'll take service and repair bookings by phone and online, schedule our technicians to attend heating and cooling appliances, and keep every job moving from booking through to close-out.

This is a permanent part-time role of Minimum 20 hours per week, worked across 5days.

Key Responsibilities

• Handle inbound and outbound customer calls and manage internal and external email correspondence.
• Accurately log service requests and schedule service calls for residential and commercial appliances.
• Confirm appointments with customers and reschedule return visits as required.
• Communicate job requests and changes to technicians and assist them with administrative enquiries.
• Maintain the scheduler and service logs, ensuring all communication is saved to customer files.
• Close out jobs promptly so they are completed within warranty and chargeable timeframes.
• Prioritise and escalate jobs based on history or severity.
• Refer service, warranty, installation, sales and parts enquiries to the appropriate team or manager.
• Provide back-up support to the team, assist with general office duties and take an active part in team meetings.
• Follow safe work practices and our quality and environmental standards.

About You

You'll be calm under pressure, accurate with detail and committed to delivering an excellent customer experience.

You'll also bring:

• Experience scheduling jobs for technicians, or in a similar booking or coordination role.
• Accurate data entry and timely, well-organised documentation skills.
• Intermediate skills in Microsoft Excel and Outlook.
• Clear verbal communication and exceptional written communication skills.
• The ability to multitask and solve everyday problems in a busy environment.
• A team-player approach, with the ability to work independently.

Desirable

• Year 12 completion.
• Experience using Pronto or another ERP system.

Why Join Seeley International?

At Seeley International, you'll join a business that designs, manufactures and exports innovative climate control solutions around the world. We value continuous improvement, innovation and collaboration, and we're committed to helping our people grow their careers.

We offer:

• Permanent part-time employment.
• Hybrid working may be available after successful completion of probation, in line with our Work From Home Policy.
• A supportive, close-knit team environment.
• Ongoing training and development.
• Employee Assistance Program.
• On-site parking.
• Pre-Employment Requirements

The successful applicant will be required to complete a pre-employment medical assessment and provide evidence of their right to work in Australia.

Apply Now

If you enjoy keeping a busy schedule on track and helping customers get the outcome they need, we'd love to hear from you.

Click Apply Now and submit your resume together with a brief cover letter outlining your scheduling, customer service and data entry experience, and your availability for part-time hours.