Service Support Officer - Inbound

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.
 
We have a permanent full-time employment opportunity, working standard business hours, Monday to Friday. No rotating rosters, no weekends and no early starts or late evening finishes.
 
What you'll be doing

• Answer incoming calls and manage service booking requests
• Accurately process bookings in our job management system (SalesForce)
• Manage customer enquiries relating to bookings, warranties, and product issues
• Provide updates to customers on their booking status
• Escalate customer complaints to the appropriate department for resolution

Essential skills and experience

• Strong customer focus and the ability to remain calm in a fast-paced environment
• Excellent verbal communication skills
• Patience and understanding from a customer's viewpoint
• A positive attitude with a strong work ethic and a proactive mindset
• Contact centre or other relevant customer service background

Who are we looking for?

• Individuals looking to work close to home in the Braeside area
• Available to work full time hours Monday to Friday
• Suited to individuals who enjoy being on the phone and interacting with customers
• Applicants with strong customer service experience e.g. contact centre, retail or hospitality industry
• Those who are passionate about providing superior levels of customer service and who take pleasure in helping others

What's on offer?

• Rinnai will support your efforts to achieve excellence
• We offer a collaborative and supportive team environment
• Generous staff discounts on our full product range
• Stable, full-time role with a respected and well-known organisation
• New modern workspace equipped with an onsite gym, electric standup desks, natural lighting, an onsite micro-market for healthy lunch options
• Health and wellbeing programs including EAP services
• Hybrid work arrangements, working 1 day a week from home

If you are looking for a fast paced customer service position, have an excellent telephone manner and can communicate effectively with customers, then we would love to hear from you.