Service Systems Technician

We believe that great healthcare is an essential safeguard of human dignity.

A

t Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. 

We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of

 

Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

 

Who We’re Looking For:

As a key member of the Service Team, the Systems Technician is responsible for the reception, verification, and investigation of Service ERP/CRM/Ticketing system issues from relevant parties in order to facilitate the efficient resolution of System issues. This role tracks and manages ongoing Systems activities initiated by Service requests and coordinates the needed actions through oral, written, or electronic communications both internally and externally. This role monitors that all requirements related to the assigned activities are fulfilled, tracked, and maintains the keeping of records. In addition, the Systems Technician role may facilitate the initiation and fulfillment of System improvements and upgrades.

 

About the Role:

• Manage Systems break/fix requests, record dates and statuses in relevant applications.
• Log and facilitate required follow up activities.
• Monitor incoming requests and action accordingly or request additional needed information to action.
• Entry of system transactions to initiate, process, and close systems requests.
• Complete User Acceptance Testing for ERP/Ticketing System changes and improvements.
• Create and update work instructions for system processes related to Service activities.
• Provide training and support to Service team members on related work instructions and System processes.
• Work with Service Team leaders to provide necessary reporting on KPIs.

Minimum Qualifications:

• Competent knowledge of Microsoft Office applications.

• Excellent command of English, both oral and written.

• Experience with corporate ERP and CRM systems (SAP and C4C preferred).

• Ability to multi-task, organize, prioritize, and meet deadlines in a fast-paced

   environment.

• At least 2 years of experience in a customer facing environment; previous medical device equipment experience is preferred.

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events
• Awarded 2023 Cigna Healthy Workforce Designation Gold Level

Laborie

 

provides

 

equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual 

orientation,

 or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.