The Service Technician position provides customer service to our customers. Acknowledge any service request from inside/outside sales personnel. Coordinate service work to be done with builder/home-owner in a timely manner. Handle all purchase ordering responsibilities required to fulfill service request.

Supervisory Responsibilities:

None

Essential Job Functions:

• Customer Service: Develop solid, positive working relationships with sales personnel and our customers. Assist and support sales personnel and customers whenever possible; follow through on commitments.
• Supply sales personnel and customers with information on each service request. Present a positive attitude to sales personnel, customers and co-workers.
• Problem Solving: Initiates immediate investigation and research when service request is required. Takes responsibility for the service request by identifying solutions that can be resolved in a timely fashion and communicating the path of action to the appropriate associates.
• Product Knowledge: Understands the features and benefits of product lines carried
• Performs other duties as required

Required Skills and Abilities:

• Must have basic computer skills, including MS Office suite.
• Language skills to effectively present information and respond to questions,
• Reasoning ability to define and solve problems.

Qualifications:

Education

Experience

Licenses and Certifications

High school diploma or GED

5 years of related production

experience

None

Physical Demands:

Activity

Frequency

Activity

Frequency

Sitting

Frequently

Pushing up to 15 Pounds

at a time

Occasionally

Walking

Frequently

Pulling up to 15 pounds

at a time

Occasionally

Standing

Occasionally

Lifting up to 15 pounds

at a time

Occasionally

Reaching

Occasionally

Squatting

Occasionally

Reaching above

Shoulder

Occasionally

Kneeling

Occasionally

Twisting

Occasionally

Climbing

Occasionally

Bending/stooping

Occasionally

Operating Motor

Vehicle at Work

Not Present

Not Present – Activity/condition does not exist Occasionally – Activity/condition exists 1/3**rd of the time

Frequently – Activity/condition exists 1/3**rd to 2/3rds of the time Constantly – Activity/condition exists 2/3**rd or more of the time