Service Tech Trainee

Position Overview

The Service Technician Trainee position in the Service & Construction Department that serves primarily on the Smart Meter Change Out projects. The Service Tech Trainee will also begin to cross train into the responsibilities of the Service Technician by learning to handle the customer accounts in the field along with helping to supervise the water distribution and sanitary sewer collection systems of the company’s client districts.

Essential Job Functions

• Manage the assigned smart meter work orders in the system using a phone or tablet to capture the time and work completed and submitted to the Service Department
• Change out smart meters and ensure meters are calibrated and ready to transmit information
• Act as a rotating crew member for Service Construction and Maintenance Crews as needed
• Investigate leaks and sewer back-ups
• Handle water quality complaints
• Perform disconnects and reconnects of water customers
• Customer Service – make customer contact as needed
• Re-read meters (Customer and Interconnect Meters)
• Replace meters, meter boxes and meter box lids as required
• Report unauthorized discharges from the sanitary sewer system to the Regulatory Affairs Dept. so report can be submitted to TCEQ
• Perform other minor repairs in the water distribution or sanitary sewer collection systems
• Post meeting agendas as required

Education And Experience Requirements

• High School or GED
• “D” Water and “D” Wastewater Certificates or Water Distribution and Wastewater Collection Certificates issued by the TCEQ preferred
• Valid driver’s license
• Clear driving record
• People Skills

Other Skills/Abilities

• Mechanical aptitude
• Ability to communicate with Supervisor
• Ability to communicate with Customers
• Good physical condition and able to lift 25-50 pounds

Work Environment

• While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. The position regularly works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt.
• The position lifts heavy objects, walks and stands for long periods of time and performs strenuous physical labor under adverse field conditions. The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively jumps, sprints or throws objects. The position requires good manual dexterity (hand, hand with arm, two hands) and multilimbed coordination. The position requires the ability to quickly move arms and legs. The employee must have excellent physical stamina and endurance.