Service - Technical Engineer , Technical Executive

Role & responsibilities

*Techno-Commercial Activities:

Prepare and submit quotations for motor servicing, rewinding, and repair jobs.

Analyze customer requirements and provide suitable technical solutions .

Negotiate pricing and terms with customers to finalize orders.

Convert inquiries into confirmed service orders .

Order Processing & Documentation:

Follow up for Purchase Order (PO) receipt from customers

Maintain records of inquiries, quotations, and orders

Execution Coordination:

Coordinate with workshop/service team for timely servicing, rewinding, and repair.

Monitor job progress and update customers on status.

Ensure quality and timely completion of jobs .

Dispatch & Logistics:

Coordinate with dispatch team for timely delivery of serviced motors . Ensure proper documentation and dispatch procedures are followed . Customer & Payment Follow-up:

Maintain regular communication with customers.

Follow up for payments and ensure timely collections.

Resolve customer queries and ensure satisfaction .

Act as a point of contact for customer queries, complaints, and escalations.

Customer-centric approach with a focus on timely resolution .