Service Technician – Aroma Diffuser Systems

Service Technician – Aroma Diffuser Systems

Location: Pasig City
Work Setup: Onsite
Work Schedule: 6 days a week
Requirement: Valid Driver’s License and Motorcycle
Coverage: Metro Manila and nearby provinces

Job Summary

We are looking for a Service Technician to ensure the proper operation, maintenance, and repair of smart aroma diffuser systems used across our retail and consumer goods operations. The role will handle preventive maintenance, troubleshooting, repairs, installations, and technical service requests while ensuring quality workmanship and customer satisfaction.

Key Responsibilities

• Perform preventive maintenance to ensure optimal diffuser performance and extend equipment lifespan.
• Diagnose and repair electrical, mechanical, and electronic faults in smart aroma diffuser systems.
• Inspect, clean, and replace diffuser components such as atomizers, pumps, tubing, nozzles, and other serviceable parts.
• Respond promptly to technical service requests, warranty claims, and equipment concerns.
• Conduct routine testing to verify diffuser functionality, scent output, and overall system performance.
• Maintain accurate service reports, maintenance records, and installation documentation.
• Educate customers on proper diffuser operation, cleaning, and basic maintenance.
• Coordinate with Sales and Customer Experience teams regarding installations, maintenance schedules, and client requirements.
• Ensure all servicing activities comply with company standards and workplace safety procedures.
• Maintain company tools, spare parts inventory, and service equipment.
• Recommend equipment upgrades, replacement parts, and maintenance solutions to improve system efficiency and customer satisfaction.
• Travel to client sites within Metro Manila and nearby provinces as needed.

Qualifications

• Proven experience as a Service Technician, Field Technician, Electronics Technician, or similar technical role.
• Experience servicing aroma diffuser systems, small appliances, electronics, or similar equipment is an advantage.
• Knowledge of electrical troubleshooting, preventive maintenance, and equipment repair.
• Familiarity with low-voltage electronic systems and basic mechanical assemblies.
• Proficient in using hand tools, power tools, and diagnostic equipment.
• Ability to read and interpret technical manuals, wiring diagrams, and service instructions.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent attention to detail and commitment to quality workmanship.
• Good interpersonal and customer service skills.
• Able to work independently and efficiently manage field service assignments.
• Physically fit and willing to travel for field assignments.
• Must have a valid driver's license and own motorcycle.

Work Arrangement

• Location: Pasig City
• Setup: Onsite
• Schedule: 6 days a week
• Field Coverage: Metro Manila and nearby provinces
• Transportation Requirement: Valid driver's license and motorcycle

Interested candidates are encouraged to apply!