Service Technician (Briar Hill)

SUMMARY

The Service Technician is responsible for supporting maintenance operations by completing service requests, maintaining the physical condition of the community, and assisting with preventative maintenance and unit turns. This role works under the direction of the Service Manager and supports the overall service quality and safety of the community.

DUTIES AND RESPONSIBILITIES

Maintenance & Service Operations

• Complete service requests in a timely and professional manner
• Perform general maintenance and repairs, including plumbing, electrical, HVAC support, appliance repair, and minor carpentry
• Assist with preventative maintenance tasks and property upkeep
• Support unit turn processes, including preparation of vacant apartments for new residents
• Maintain grounds, common areas, amenities, and dumpster areas to company standards
• Maintain tools, equipment, and work areas in a clean and organized manner

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Property Operations & Safety

• Operate and maintain maintenance equipment, tools, and property vehicles, including golf carts where applicable*
• Support seasonal property needs, including snow and ice removal, to maintain safe and accessible conditions
• Safely handle maintenance materials and chemicals in accordance with company standards
• Follow all company policies, OSHA guidelines, and safe work practices
• Promote safety awareness and report any hazards, unsafe conditions, or incidents

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Team Support & Communication

• Work under the direction of the Service Manager and communicate regularly regarding service issues and priorities
• Notify the Service Manager or Community Manager when additional guidance or support is needed
• Maintain professional and courteous interactions with residents, team members, and vendors
• Assist other team members as needed to support overall property operations

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Resident Experience

• Provide courteous, responsive, and high-quality service to residents
• Communicate clearly with residents regarding service requests and maintenance activities
• Support a positive community environment through professional appearance and behavior

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Additional Responsibilities

• Complete required training courses and participate in ongoing professional development
• Perform other duties as assigned

QUALIFICATIONS

• Basic knowledge of maintenance trades including electrical, plumbing, HVAC, and general repairs
• Ability to use maintenance tools, equipment, and small motorized equipment
• Strong problem-solving skills and ability to seek guidance when needed
• Good communication and customer service skills
• Ability to be on-call and respond to emergencies as required
• Must be willing to adjust work schedule to complete assignments as needed
• Valid driver’s license and reliable transportation
• Ability to operate property equipment and vehicles, including golf carts where applicable*
• EPA Type I & II or Universal EPA certification preferred but not required

PHYSICAL REQUIREMENTS

• Ability to perform the physical demands of the role, including lifting, carrying, and working in various positions and environments, with or without reasonable accommodation
• Ability to work indoors and outdoors in varying weather conditions and navigate all areas of the community

*This position is designated as a safety-sensitive position in which the employee must not be under the influence of alcohol or drugs while at work as it may constitute a threat to health or safety in which a lapse of attention could result in injury, illness, or death.

Benefits:

• 401(k) with company match
• Medical, dental, and vision insurance
• Company-paid life insurance
• Employee Assistance Program (EAP) for you and your household
• Generous PTO plan with flexible use for vacation, sick time, and personal needs
• Paid holidays + early close days throughout the year
• Birthday time off to celebrate your day
• Parental leave
• Ongoing training and development opportunities, including support for relevant industry certifications
• Apartment Rental Discount