Service Technician

RED Mountain Resort is hiring a Service Technician for the 2026/27 Winter Season! This position is responsible for mounting, tuning, adjusting and testing rental and customer equipment, with a mandate to ensure that all equipment coming through the service shop is safe, well-tuned and adjusted in accordance with industry standards.

MAJOR RESPONSBILITIES

• Customer Service
  • Repair, tune and wax guest equipment to their specifications
  • Offer advice as to safety of gear, suggest appropriate repairs, and estimate cost of such repairs
  • Ensure guest understands what needs to/should be done to ensure on-mountain safety and comfort
  • Fill out work order forms completely and accurately, making note of actual repairs done as well as customer’s invoice amount
  • Ensure all work orders are passed on to Cashier for POS processing
  • Create a professional, competent, positive impression for the beginner and seasoned guest alike
  • Maintain a clean, orderly and safe environment
  • Be knowledgeable about all Red Sports rental equipment and its proper use
  • Answer guests’ questions and concerns
• Rental Fleet Set-up and Maintenance
  • Mount bindings on new equipment
  • Repair, tune and wax rental fleet on a regular basis
  • Regularly inspect fleet for damaged or potentially unsafe equipment
  • Re-calibrate ski equipment on annual and as-needed basis
• Additional Tasks
  • Maintain service shop equipment as needed; ensure all equipment is in good working order
  • Maintain clean, tidy, safe workspace
  • Assist rental floor staff
  • Help train staff for binding certification

KEY KNOWLEDGE, SKILLS AND ABILITIES

Education

• High School diploma
• Post secondary education an asset

Experience

• Binding certification preferred (training provided)
• Experience with the Wintersteiger SBI stonegrind machine and Trim B edger an asset
• Ski and/or snowboard product knowledge
• Knowledge of Red Mountain Resort and its history an asset
• Customer service experience (or demonstrated aptitude)
• Service shop experience preferred
• Proficiency with Point of Sale (POS) software an asset
• Proficiency in Word, Excel, and Outlook in a Windows environment an asset

Physical and Other Requirements

• Able to negotiate stairs
• Able to lift heavy ski and snowboard equipment up to and down from racking systems, work benches and service shop machinery
• Able to mount and adjust ski and snowboard equipment
• Able to operate and maintain service shop machinery (grinders, drills, waxers)
• Able to be on feet for entire shift

Skills and Abilities

• Exceptional interpersonal skills
• Good team player
• Safety oriented; adheres to industry standards and procedures
• Customer service-oriented
• Ability to maintain a professional and safe environment
• Ability to maintain a friendly, professional attitude in a high-pressure environment