Service Technician

Key Objectives:

• Lead the After-Sales Department to ensure customer satisfaction and drive service revenue.
• Manage and motivate a team of Service Officers, Technicians, and Contractors.
• Optimize processes, systems, and policies to uphold Customer Service Core Values.

Key Responsibilities:

• Ensure that service contractors deliver timely and good customer service, strictly adhering to KPIs set
• Develop and enhance customer service processes, documentation, and SOPs.
• Mentor support engineers and foster a collaborative team environment.
• Maintain accurate service records and oversee the service lifecycle.
• Achieve business objectives and service sales targets.

Skills & Experience:

• Diploma or degree (technical/engineering background preferred).
• 5+ years of management experience in after-sales service.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple projects and work independently.

Location: Near Changi Business Park