Service Technician

Description:

This is a outside field service position. It is assumed you will perform service functions as described below and always be polite and listen to the customer’s needs.

The tasks you will perform are as follows:

1. Service checks:

• Utilizes the crane on the truck. You pull the pump, check for wear and change the oil and re-install. You fill out a service report

2. Drop-off Repaired Pumps

• Drop off the customers new or repaired pump and install it in the lift station utilizing the crane truck

3. Lift Station Remodel

• You and at least one other service tech will re-pipe a lift station and install new equipment.

4. Just make sales calls on your city friends while passing through. This is the simplest and most enjoyable part of the position.

Requirements:

Work Order/ Time Sheet:

• You will be given a work order stating where to go and what function you are to perform. All work orders are billable to the customer so you need to perform the task in a safe and expeditious manner. Your work order includes:
• All drive time
• All on-site labor
• All parts consumed
• Any further action required
• Introduce yourself in a professional manner. Execute the function of the work order.
• In the event you determine you are unable to execute the work order function return to the office and or request another assignment from the service manager. Further action will be performed by a sale person or a sales/ service technician.

Necessary Skills:

• Mechanical skills (knowledge of tools, methods, components). Prefer a two year technical degree in mechanics or associated experience. We will provide you with all required training. This is a dirty job and you must not be afraid to get dirty!

General Expectations:

• Present yourself in a professional manner. You represent the company. In most cases, you and your work are all that the customer sees. Reputation is your measure of performance.
• Attend training meetings –. All training meeting are a paid function.

Safety:

Safety boots, safety glasses, and a hard hat on all jobsites. If entering the wet well you need a second person and you need to utilize your gas monitor and fall arrestor no matter how simple a task! Since you are performing field service and sales you need a good driving record. No DWI’s. If you receive a DWI or your license is revoked for any reason you are subject to immediate termination. Excessive moving violations or poor driving is also cause for termination. You are expected to have a yearly physical and keep your health card updated.

DOT Minimum Requirements;

• Be at least 21 years old when engaged in interstate transportation
• Be at least 18 years old when engaged in intrastate transportation or 21 years old if hauling certain hazardous materials;
• Speak and read English sufficiently to converse with the general public, read and understand highway signs/signals, respond to official inquiries and make entries on reports/records
• Be able to safely operate a commercial motor vehicle;
• Be physically qualified (see Physical Qualifications for Drivers below);
• Have a driver’s license that is valid for the type of vehicle being driven;
• Not be disqualified from driving a commercial motor vehicle (see Driver Disqualifications below); and

Successfully complete a driver’s road test or present the motor carrier that employs them with a CDL which the motor carrier has accepted as equivalent to a road test

Uniforms/ Tools:

The company will reimburse you for safety equipment, safety shoes, five pairs of jeans, and provide you with shirts & jackets. You are expected to wear the QFS attire and ALWAYS have safety shoes on when at work. All trucks are equipped with tools that the company owns. No personal tools should be used. If you need a tool that you don’t currently have, please see the service manager.