Service Technician

About the role

Pacific Security Group (PSG) is seeking an experienced Service Technician to join our Brisbane team on a permanent, part-time basis. This role is ideal for a technically capable professional who can independently service electronic security systems, resolve minor faults, identify upgrade opportunities, and provide clear customer and service reporting.

Key responsibilities

• Work two days per week
• Conduct annual services for alarms, CCTV, access control and intercom systems
• Diagnose and repair minor issues identified during scheduled services
• Communicate professionally with customers and provide accurate service reports
• Use the SimPro online app to update reports and upload site photos
• Think creatively when troubleshooting and recommend appropriate upgrade solutions
• Scope potential upgrades accurately so the sales team can prepare quotes
• Assist with scoping medium to larger jobs alongside a salesperson when required
• Assist with any urgent installation works if required to assist the existing installation team

About you

• Current Queensland Class 2 Installer License
• White Card & Cablers License
• Strong communication and reporting skills
• Ability to work independently and manage scheduled service work professionally and to Australian Standards
• Experience using online service or job-management applications, namely SimPro
• Blue Card (desirable)
• EWP experience or certification (desirable)
• Experience with a range of established and current electronic security platforms including Bosch 3000, 6000, 880, 440, 16+ and 64 systems; NX and Reliance; Paradox; DSC; SL150 and SL200; Ness; AJAX; Dahua; Hikvision AX Pro; Inception; Integriti; and Tecom alarm systems
• Experience with Dahua, Uniview, Hikvision and NX Witness CCTV systems
• Experience with Integriti, Inception, Bosch 6000, Dahua, Hikvision, Aiphone, HID and Rosslare access control and intercom systems

About us

Pacific Security Group (PSG) is a security systems company based in Brisbane.