Service Technician

Description:

Service Technician

Reports To:

Service Technician Mgr

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

Classification: Non-Exempt

Summary:

The ideal candidate has hands-on experience with electrical and mechanical systems, strong diagnostic skills, and a commitment to delivering excellent service. This position plays a critical role in ensuring customers have safe and reliable backup power when they need it most.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Perform routine maintenance and inspections on standby generator systems (e.g., oil changes, filter replacements, battery testing)
• Diagnose and repair generator issues including electrical faults, engine problems, and control system errors
• Respond to service calls and emergency outages in a timely and professional manner
• Document all service activities, inspections, test results, and repairs in the company’s service management system
• Perform system start-ups, load testing, and operational checks
• Communicate clearly with customers regarding service findings, recommended repairs, and usage instructions
• Coordinate with parts department and service coordinators to ensure efficient scheduling and inventory usage
• Maintain company tools, service vehicles, and safety gear in good working condition
• Adhere to all safety procedures, manufacturer guidelines, and local electrical codes
• Stay current on generator technologies and participate in manufacturer or company-led training

Skills and Qualifications:

Education:

• High school diploma or GED required
• Trade school or technical training in electrical, diesel, or mechanical systems preferred

Experience:

• Minimum 2–5 years of experience in generator service, electrical maintenance, diesel engines, or similar field service roles
• Experience with generator brands such as Generac, Kohler, Cummins, or Briggs & Stratton is highly preferred
• Familiarity with both residential and light commercial generator systems is a plus

Licenses and Certifications:

• Valid driver’s license with clean driving record (required)
• Manufacturer certifications (e.g., Generac Air-Cooled or Liquid-Cooled Certification) preferred
• EPA Section 608 Certification (if working with refrigerants) a plus
• OSHA 10 or OSHA 30 certification preferred
• Electrical journeyman license a plus but not required

Skills and Abilities:

• Strong mechanical and electrical diagnostic skills
• Ability to interpret wiring diagrams, schematics, and service manuals
• Proficient in the use of electrical meters, diagnostic tools, and hand/power tools
• Excellent customer service and communication skills
• Ability to work independently in the field and manage service calls efficiently
• Strong attention to detail and commitment to safety
• Physically capable of lifting 50+ lbs., working outdoors, and standing for extended periods

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and stand for extended periods.
• Manual dexterity to operate a computer and other office equipment.
• Must be able to lift up to 15 pounds at a time.
• Vision and hearing acuity to perform job duties effectively.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Requirements:

Summary:

The ideal candidate has hands-on experience with electrical and mechanical systems, strong diagnostic skills, and a commitment to delivering excellent service. This position plays a critical role in ensuring customers have safe and reliable backup power when they need it most.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Perform routine maintenance and inspections on standby generator systems (e.g., oil changes, filter replacements, battery testing)
• Diagnose and repair generator issues including electrical faults, engine problems, and control system errors
• Respond to service calls and emergency outages in a timely and professional manner
• Document all service activities, inspections, test results, and repairs in the company’s service management system
• Perform system start-ups, load testing, and operational checks
• Communicate clearly with customers regarding service findings, recommended repairs, and usage instructions
• Coordinate with parts department and service coordinators to ensure efficient scheduling and inventory usage
• Maintain company tools, service vehicles, and safety gear in good working condition
• Adhere to all safety procedures, manufacturer guidelines, and local electrical codes
• Stay current on generator technologies and participate in manufacturer or company-led training