Service Technician

Purpose The Service Technician will assist in executing sales/commercial transactions and operations activities under the supervision of the Regional Portfolio Manager. Responsibilities include understanding client inquiries, process inquiries from clients, providing quotations, negotiating with end users, and executing orders. This role requires technical expertise, problem-solving skills, and strong communication to ensure efficient service delivery.

Responsibilities Assist in Sales and Operations:

• Support commercial activities to achieve area targets.
• Support developing and implementing sales strategies.
• Monitor and report on sales performance metrics.
• Executing the required services which may require frequent travelling and long stay assignment.

Client Interaction

• Respond to client inquiries and provide accurate quotations.
• Assist in negotiating terms and conditions with end users.

Order Execution

• Coordinate with internal teams to ensure timely order processing and delivery.
• Monitor order fulfillment and address any issues that arise.
• Ensure adherence to company policies and standards during order execution.

Technical Support

• Provide technical assistance and support to clients.
• Troubleshoot and resolve technical issues related to products and services.

Documentation

• Maintain accurate records of client interactions, negotiations, and order details.
• Prepare regular reports on sales performance and market analysis.

Requirements

• Bachelor’s degree in engineering (Electrical or Mechanical).
• 5 years of experience in technical support or engineering roles.
• Strong technical knowledge and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Fluent (Written, listen and spoken) English.

Benefits

• Flexible working hours and healthy environment.
• Ability for personal growth in experience and knowledge.
• Annual bounce based on performance (written).
• On-demand training courses.