Service Technician

BX Bunka Australia, specifically Steel-Line Garage Doors is looking for a competent individual to fill the role of a Service Technician on a permanent, full-time basis. Working out of our Cairns office, the successful incumbent will need to possess the following;

Requirements:

• Having skills with Service/ Technical / Electrical exposure/ experience would be advantageous.
• Hold a current valid driver’s license.
• Requires strong technical and problem-solving skills, and setting of priorities
• Required to exercise good time management.
• Requires interpersonal skills.
• Should possess sound coordination and communication skills.
• Computer skills are essential.
• Previous experience within the garage door industry preferable but not essential.
• Drivers ‘C' Class License.
• Ability to use a variety of power tools.

Duties

• Maintain a friendly, co-operative, customer-focused attitude at all times with emphasis on portraying willingness to help.

• Ensure that the quality-of-service work done meets the company’s required standards as defined.

• Take responsibility for prompt follow-through and customer feed-back on all service issues that fall into the scope of this role.

• Advise Management of any customer complaints.

• Process paperwork daily, this includes daily run sheets.

• Carry out high quality service work in a professional and safe manner whilst being courteous and polite at all times.

• Project adjustment on site where required to promote and sell company product.

• Ensure 100% accuracy of paperwork before forwarding to the branch.

• Prioritise all appointments to ensure completion within given timeframes.

• Follow all company policies and procedures.

• Follow all WH&S guidelines and procedures and inform HR of any hazards or incidents relating to your duties and your own safety.

• Read and understand company policy and procedures manuals including the OHSE Management plan.

• Wear and maintain the company uniform whilst on duty.

• Keep a high standard of company protocol to ensure the company’s image is maintained.

• Maintain the company vehicle and ensure it is kept in a clean and tidy manner to promote company services.

• On completion of job ensure work area is left in a clean and tidy manner as was on arrival.

• Avoid damage to products where possible. Advise the branch immediately of any accidents or damage to any persons or property.

• Vehicle maintenance servicing to be up to date according to company vehicle policy.

• Perform other reasonable duties as required by your manager.